Technical FAQ
Answers to technical questions about widgets, the booking page, emails, data and apps. Each topic has a detailed page, which is linked in each answer.
Widgets on your own website
How do I add Bookicorn to my website? With the Website Integration addon. Under Manager → Website Integration you build an integration, copy its code and paste it into your website. See Website Integration.
Which website builders do the widgets work with? With any builder that allows custom HTML code with JavaScript, for example via an HTML, code or embed element in WordPress, Wix, Squarespace, Jimdo or Webflow. See Embed widgets.
What does the code look like?
A <script> from app.bookicorn.net/widget/loader.js, a <bookicorn-widget> element with the ID of your studio and your integration, and the "Powered by Bookicorn" link.
My widget shows an error message. The widget shows these messages in German. "Widget nicht gefunden" (widget not found): wrong ID or the integration is deactivated. "Widget nicht verfügbar" (widget not available): the Website Integration addon isn't active. "Domain nicht autorisiert" (domain not authorized): your website is missing under Allowed domains.
Can customers book and pay in the widget? Booking and payment happen on your booking page. It opens from the widget in a new tab.
Booking page and custom domain
My booking page only shows "Something new is coming". The page is set to Not public. Set it to Live under Settings → My Booking Page. See Design my booking page.
Can my booking page run under my own address?
Yes, with the Custom domain addon, for example at book.your-studio.com. For this, you set a CNAME record with your domain provider. See Custom domain.
How large can images be? 5 MB at most. Bookicorn automatically shrinks most images when you upload them. See Upload images.
Emails
Which emails do my customers receive? For example booking confirmation, booking request, cancellation, session cancellation, waitlist, payments, credits and vouchers. You see all templates under Settings → Email Templates, with a preview and test email.
Can I change the text of the emails? No, Bookicorn maintains the subject and text in all seven languages. What you can set yourself are the sender, reply-to address, logo position, header and footer under Email Templates → Global settings. See Email templates.
Why do my emails say "via" or "sent by"?
Bookicorn sends the emails from a sender address on mail.bookicorn.net. Some email programs display it this way.
Can I use my own mail server? No. Bookicorn sends the emails to your customers.
My customers don't get a reminder before the session. You switch on the reminder under Settings → Bookings → Session reminder.
Data and privacy
Where is my data stored? According to the Data Processing Agreement, the database is on servers in Frankfurt (AWS EU-Central-1). All sub-processors with their location and purpose are listed in the DPA under Settings → Legal.
Do I need a DPA? You agreed to it when you signed up, and no signature is needed. You get it as a PDF via Save as PDF on the DPA page. See Legal.
What do I put in my privacy policy if I use widgets? The embed code of every integration comes with a ready-made Privacy policy snippet to copy.
Sign-in and security
I forgot my password. On the Manager sign-in page app.bookicorn.net/anmelden, tap Forgot password?.
Is there two-factor authentication? No, Bookicorn doesn't currently offer two-factor authentication.
Apps
Is Bookicorn available as an app? The Bookicorn Manager is available in the browser at app.bookicorn.net and as an app on Google Play. The iPhone app is in preparation; until then, use the browser there. For your customers there's the customer app, see Customer app.
Where do I find the links to the apps? Under Settings → App → The apps.
Why does the app ask me to update? When a new version is available, the app shows New version available at the bottom. Update takes you to the store, with Later the notice comes back the next day. Until then you keep working as usual. Only if an older version no longer works reliably do you need to update before you can continue, and your data is kept. In the browser you always have the latest version.
Integrations
Is there an API or a Zapier integration? No. There's no public API for your own programs and no Zapier integration.
Can I connect my calendar? Yes, with the Calendar Synchronization addon. See Calendar Synchronization.
Help and support
How do I get help? In the Manager, the help button ("Help and actions") opens the entries Ask Iris (your AI assistant), Give feedback and Contact. You can reach us by email at hey@bookicorn.net.
What should I include when reporting a problem? What you did, what happened and what you expected, plus a screenshot and your device if possible.