Which card is used first
If a customer has several prepaid cards, Bookicorn deducts the credits in a fixed order: the card that expires first comes first. This way, as few credits as possible expire. The customer doesn't choose the card themselves when booking.
The order of deduction
Bookicorn sorts a customer's matching cards like this:
- By expiry date: the card with the earliest expiry date first.
- Cards without an expiry date last: cards that never expire are only used when no other matching card has credits left.
- With the same expiry date: the older card first.
If one card isn't enough, Bookicorn takes the rest from the next card. A booking for 5 credits can therefore take 3 credits from one card and 2 from the next.
Example of the order
A customer has three cards:
| Card | Credits left | Expires on |
|---|---|---|
| 10-session pass from January | 2 | March 31 |
| 10-session pass from February | 10 | April 30 |
| Gifted card | 5 | never |
They book an offering for 3 credits. Bookicorn takes 2 credits from the January card and 1 credit from the February card. The gifted card without an expiry date stays untouched.
Which cards qualify for a booking
Bookicorn only uses cards that apply to this booking:
- The card is active. Paused cards and cards still waiting for a payment to be confirmed don't count.
- The card hasn't expired and still has credits left.
- If the card has a Category restriction, the offering must have one of these categories, as its main category or as an additional category.
- If the card is tied to a trainer, this trainer must be entered as the lead in the offering.
- If the card is limited to certain offerings, it must be one of them.
If the credits of all matching cards together aren't enough, the customer can't book with credits. They can then buy another card or, if the offering allows it, pay with money.
Cards that only start on first use
A card with the start On first use has no expiry date as long as it hasn't been used. For the order, it therefore counts like a card without an expiry date and only comes after the cards with an expiry date. As soon as credits are deducted from it for the first time, its validity begins.
Credits when a booking is cancelled
If a booking is cancelled, the credits go back to exactly the card they were deducted from. If the booking came from two cards, the credits go back to both. The card's expiry date stays unchanged.
If the card has expired in the meantime, the returned credits can no longer be used.
Frequently asked questions
Can the customer choose which card is used? No. Bookicorn always takes the matching card that expires first.
Can I change the order? No. The order is fixed. If you want a certain card to apply only to certain offerings, use a category restriction or tie it to a trainer in the package.
Why were the credits deducted from the new card instead of the old one? Usually the old card doesn't match the booking, for example because of a category restriction or a trainer restriction. Or the new card expires earlier.
Does a cancellation extend the validity of the credits? No. The credits come back with the expiry date of their card.