Deadlines
Deadlines set how early customers can book, how late they can still book and until when they can cancel free of charge. You set them once as the studio default and only deviate on an offering where you need to.
The three deadlines
- Advance booking: how early customers can book before the start.
- Booking cutoff: how late customers can still book before the start.
- Cancellation deadline: until when customers can cancel their booking themselves free of charge.
Set the studio default
- Open Settings → Bookings in the Manager (app.bookicorn.net/einstellungen/buchungen).
- Switch on the deadline that should apply.
- Choose Time before or Fixed time.
- Save.
The studio default applies to every offering that doesn't have its own rule.
Time before or fixed time
- Time before: for example 22 hours or 2 days before the start.
- Fixed time: for example the day before at 8:00 pm. Under Days before, 1 means the day before and 0 the same day.
- With At least a few hours before you add a minimum gap to a fixed time. The earlier point in time applies. Example: the day before at 8:00 pm, at least 12 hours before. For a session at 7:00 am, booking closes the day before at 7:00 pm, for a session at 10:00 am the day before at 8:00 pm.
Deviate on an offering
- Open the offering and the Booking rules section.
- Each deadline shows Same as studio default with the rule that applies as a sentence.
- Choose Own rule to deviate for this offering.
Change studio default takes you straight to the setting.
Where the deadlines apply
The deadlines apply when booking on your booking page, in the customer app and in the widget, in the free times of free time selection, when customers cancel and in the emails: the booking confirmation states until when free cancellation is possible.