Booking rules on the offering
When and how customers can book an offering is set on the offering itself. These rules apply to all sessions of that offering. Studio-wide settings such as the occupancy display are under Settings: Bookings.
Open an offering's booking rules
- Open Manager → Offerings and tap the offering.
- Tap Edit.
- Open the Booking rules section.
- Change the values and tap Save.
In the offering view, you see the current rules under Booking Settings without editing them.
The Booking rules section has four groups: Status and visibility, Cancellation deadline, Booking period and How a booking works.
Booking window: how early customers can book
The booking window determines how far in advance a session can be booked. You find it under Booking rules → Booking period → Limit booking window ("Sets how early customers can book"). Switch it on, enter a Value and choose the unit: hours, days, weeks or months.
Example: with 4 weeks, a session can only be booked from four weeks before it starts. Sessions that are still outside the window are shown on your booking page anyway, but can't be booked yet.
If the booking window is off, bookings are possible any time in advance. A new offering starts without a booking window.
For offerings with a fixed date range, this is shown here instead: "The booking window of this offering is a fixed date range. You can change it under availability."
Booking cutoff: until when before the start bookings are possible
The booking cutoff determines how late customers can still book. You find it under Booking rules → Booking period → Enable booking cutoff ("Sets how late customers can still book"). Switch it on, enter a Value and choose minutes, hours or days.
Example: with 2 hours, a session at 6:00 pm can be booked until 4:00 pm. After that, the session disappears from your booking page.
If the booking cutoff is off, bookings are possible until the start. A new offering starts without a booking cutoff.
Cancellation deadline: until when customers can cancel themselves
The cancellation deadline determines until when customers can cancel their booking themselves. You find it under Booking rules → Cancellation deadline. Enter a value and choose hours, days, weeks or months, or No deadline. Without a deadline, cancelling is possible at any time.
There's no studio-wide cancellation deadline, it always applies per offering. What happens to money and credits when a booking is cancelled is explained under Cancellation.
How a booking works: confirmation, waitlist, guest booking
Under Booking rules → How a booking works, there are three switches:
- Automatically confirm bookings: on = every booking is confirmed immediately. Off = bookings come in as requests, and you confirm or decline them. How long a request stays open is set under Settings → Bookings → Booking requests.
- Offer waitlist when sessions are fully booked: requires the Waitlist addon.
- Allow guest booking for this course: requires the Guest Booking addon. If the offering only accepts credits, guests can't book it. The Manager then shows a note to add another payment method, for example payment on site.
If an addon isn't active, the switch is grayed out.
Status and visibility of an offering
Under Booking rules → Status and visibility, there are two separate settings:
- Status: Active = the offering is in service. Inactive = it disappears everywhere but stays in the admin area with all its data.
- Visibility: Public = shown on the booking page and bookable for customers. Private = not on the booking page and not bookable for customers. You can still book customers in yourself, though, and the sessions occupy the calendar as usual.
Group booking for all offerings
In the offering view, group booking is also listed under Booking Settings, with the note "Applies to all offerings". You don't set it on the offering but in the Addon Store under Group Booking with Allow group booking. See Group Booking.
Frequently asked questions
I set a booking cutoff under Settings → Bookings, but it doesn't take effect. For bookings, only the values on the offering count. Set the booking cutoff under offering → Edit → Booking rules → Booking period.
Why can't I see a session on my booking page anymore? If the session is already past the booking cutoff, the booking page no longer shows it.
Can I have different cancellation deadlines for different offerings? Yes. You set the cancellation deadline for each offering individually.
Can I hide an offering but still book customers in? Yes. Set Visibility to Private.
Why can't guests book my offering? Either Allow guest booking for this course is off, the Guest Booking addon isn't active, or the offering only accepts credits.