Booking rules on the offering
When and how customers can book an offering is set on the offering itself. These rules apply to all sessions of that offering. Studio-wide settings such as the occupancy display are under Settings: Bookings.
Open an offering's booking rules
- Open Manager → Offerings and tap the offering.
- Tap Edit.
- Open the Booking rules section.
- Change the values and tap Save.
In the offering view, you see the current rules under Booking Settings without editing them.
The Booking rules section contains Status and visibility, the deadlines and How a booking works.
Deadlines on the offering
For Advance booking, Booking cutoff and Cancellation deadline, each one shows Same as studio default with the rule that applies as a sentence, for example "Studio default: up to 2 days before". This way you see right away what applies to this offering.
- With Own rule you deviate for this offering, as Time before or Fixed time.
- Change studio default takes you to the setting under Settings → Bookings.
- If the offering has a fixed booking period, it is shown there as a sentence. With Replace with a rule you switch to a deadline.
When you book someone in yourself in the Manager, advance booking and booking cutoff don't apply. How the deadlines are calculated and where they apply is explained under Deadlines. What happens with money and credits when cancelling is explained under Cancellation.
How a booking works: confirmation, waitlist, guest booking
Under Booking rules → How a booking works, there are three switches:
- Automatically confirm bookings: on = every booking is confirmed immediately. Off = bookings come in as requests, and you confirm or decline them. How long a request stays open is set under Settings → Bookings → Booking requests.
- Offer a waitlist when fully booked: requires the Waitlist addon. Below it you see what happens when a spot becomes free, as set for your studio, and Change setting leads to the waitlist settings.
- Allow guest booking for this course: requires the Guest Booking addon. If the offering only accepts credits, guests can't book it. The Manager then shows a note to add another payment method, for example payment on site.
If an addon isn't active, the switch is grayed out.
Status and visibility of an offering
Under Booking rules → Status and visibility, there are two separate settings:
- Status: Active = the offering is in service. Inactive = it disappears everywhere but stays in the admin area with all its data.
- Visibility: Public = shown on the booking page and bookable for customers. Private = not on the booking page and not bookable for customers. You can still book customers in yourself, though, and the sessions occupy the calendar as usual.
Group booking for all offerings
In the offering view, group booking is also listed under Booking Settings, with the note "Applies to all offerings". You don't set it on the offering but under Manager → Settings → Active Add-ons → Group Booking with Allow group booking. See Group Booking.
Frequently asked questions
I set a booking cutoff under Settings → Bookings, but it doesn't take effect. Check in the offering under Booking rules whether Own rule is selected there. Then the offering's rule applies, not the studio default.
Can I have different cancellation deadlines for different offerings? Yes. Set a studio default and choose Own rule on the offerings that differ.
Can I hide an offering but still book customers in? Yes. Set Visibility to Private.
Why can't guests book my offering? Either Allow guest booking for this course is off, the Guest Booking addon isn't active, or the offering only accepts credits.