Does my client get the full amount back?

Yes, the entire amount paid is refunded. Stripe doesn't refund you the fee it charged for the original payment, and the Manager points this out when you cancel.

How do I refund cash or bank transfer payments?

Yourself, and Bookicorn reminds you. When the booking is canceled, you get a notification in the Manager with name and amount, and you pay it out in cash or by bank transfer.

Do clients get their money back when they cancel themselves?

Yes, if they cancel within your cancellation deadline. The refund then runs automatically just like when you cancel, and after the deadline they can no longer cancel on their own.

What happens if a refund fails at Stripe?

Bookicorn notifies you in the Manager. If your Stripe balance isn't enough, Bookicorn tries again automatically, and if your client's card can no longer be credited, you refund another way.

Can I refund the purchase of a class pack?

Yes, as a studio admin in Transactions. For payments through Stripe, the full purchase price goes back automatically and the pack is deactivated, even if credits have already been used. For other payment methods, you pay it back yourself.

Included in every planTalk to a person

Refunds on cancellation: the money goes back automatically

When you cancel a booking or call off a session, Bookicorn refunds online payments through Stripe or PayPal and returns any credits used. Anything paid in cash or by bank transfer becomes a task for you.

Questions? Write to us

Free plan, free forever
No demo call, start right away
No credit card

Updated 25 September 2026

Refund automatically

Notify client by email

Cancellation reasonSession called off

Refunds at a glance

included even in the Free plan: In every plan
through Stripe and PayPal with the cancellation: Automatic
to the pack they were deducted from: Credits back
goes back to your client: Full amount
for cash and bank transfer payments: Open task
automatic if there's an invoice: Cancellation invoice

In short

How do refunds work in Bookicorn?

In Bookicorn, refunds run right along with the cancellation: when a booking paid online is canceled, the full amount goes back to your client automatically through Stripe or PayPal, and any credits used land back on their pack. If they paid on site or by bank transfer, Bookicorn creates an open refund for you to pay out yourself. When you cancel yourself, you decide whether money goes back.

Who it's for: For anyone who takes payments online and doesn't want to process cancellations by hand in the Stripe dashboard, and for studios with class packs, cash and bank transfer payments.
What you get: Refunds right from the cancellation, credits returned, tasks for cash and bank transfer, a cancellation invoice and a notice when a refund is stuck.
What it costs: Refunds are included in every plan, even the Free plan for €0. Stripe doesn't refund the fee of the original online payment, so it stays with you.

Sound familiar?

Processing cancellations by hand in the Stripe dashboard?

Before3 unanswered

I canceled, when will I get my money back?
Do I get the class back on my card?
I paid in cash, how does the refund work?

You cancel in the booking system, refund in the Stripe dashboard, add credits back by hand and write the cancellation invoice yourself. Something always gets lost along the way.

With refunds in Bookicorn

With the cancellation, Bookicorn automatically refunds online payments, returns credits and creates the cancellation invoice. Only cash and bank transfer payments remain open, and the Manager reminds you of those.

How it works

From cancellation to refund in one step

You cancel from the session, the booking list or the client profile. Bookicorn takes care of the rest in the same action.

1
Cancel the booking
Choose whether to refund automatically and whether your client gets an email, and add a reason if you like. You call off an entire session the same way.
2
Bookicorn refunds
Online payments go back through Stripe or PayPal, and credits to the pack they came from. Bookicorn turns cash and bank transfer payments into a task for you.
3
Document and email
If there's an invoice, Bookicorn creates the cancellation invoice and attaches it to the cancellation email. With the Waitlist add-on, someone moves up into the open spot.

Features

What refunds can do in Bookicorn

One cancellation, every payment method: Bookicorn recognizes how the booking was paid and picks the right way back.

All features

Automatic through Stripe and PayPal

When a booking paid online is canceled, the full amount goes back to your client's payment method automatically, with Stripe and PayPal alike.

Credits back on the pack

Bookicorn returns credits used to the pack they were deducted from. You and your client see the return in the pack's history.

A task for cash and bank transfer

If your client paid on site or by bank transfer, you get a notification in the Manager with name and amount. You pay out the refund yourself. Unpaid bookings don't create a task.

You decide when canceling

When you cancel yourself, you choose for online payments between an automatic refund and none, such as when you settle it on site. Credits always come back.

Call off an entire session

When you call off a session, Bookicorn refunds all participants at once. Beforehand you see per person what goes back: amount, credits or a task for you.

Cancellations by your clients

If your client cancels within your cancellation deadline, the refund runs automatically in the same way. After the deadline, they can no longer cancel on their own.

Cancellation invoice and email

If the booking has an invoice, Bookicorn creates the cancellation invoice automatically. Your client gets a cancellation email if you like, with the cancellation invoice attached as a PDF.

When a refund is stuck

If your Stripe balance isn't enough, Bookicorn tells you and tries again automatically. If the card can no longer be credited, you get a note to refund another way.

Also included

Refund class pack purchases as a studio admin in Transactions
A note when canceling that Stripe doesn't refund the payment fee
For group bookings, companions are canceled too
Open spots go to the next person with the Waitlist add-on
Instructors only cancel if you allow them to
Notice in the Manager as soon as a stuck refund goes through
The Manager notifies you of disputed payments

Get started

Start for free, no demo call

Create your account and set everything up in a few minutes. The Free plan stays free forever, and for 14 days you can also try every feature.

Start right away, no demo call
No credit card needed
Cancel monthly

Rather have it set up for you? Our setup service for a one-time €400

BookicornFree plan

€0free forever

14 daysto try every feature and add-on

No credit cardValid from today

Real-world examples

How refunds work for you

Three typical everyday cases, each handled with one tap.

All industries

Example

Yoga studio

A client cancels on her own the evening before, and her online payment goes back automatically.

Cancellation deadline: 12 hrs before
Payment method: Stripe
Refund: automatic

Yoga studio software

Example

Dance school

The dance teacher is sick, and the session is called off. Everyone gets their money or credits back.

Action: Call off session
Participants: 12
Back: Stripe and credits

Dance school software

Example

Massage practice

A client paid on site and cancels. Bookicorn creates the refund as a task.

Payment method: Pay on site
Refund: saved as a task

Massage practice software

Comparison

What happens on cancellation by payment method

Bookicorn picks the way back based on how the booking was paid:

What happens on cancellation by payment method
Question	StripeIncluded in every planThis page	PayPalIncluded in every plan	CreditsIncluded in every planGo to page	On site, bank transferIncluded in every plan
What happens?	Automatic refund	Automatic refund	Back to the pack	Task in the Manager
Who pays out?	Stripe, from your account	PayPal, from your account	Nobody, credits come back	You
Cancel without refund	Selectable when canceling	Selectable when canceling	Credits always come back	Selectable when canceling

140+

studios, schools and instructors

19

countries

4,600+

sessions bookable online

7

languages

Works well with

What others use together with refunds

Core features are included in every plan, add-ons you turn on when you need them.

All features

Included in every plan

Booking rules and cancellation policy

Set the booking window, booking cutoff, cancellation deadline and payment methods for each offering. Bookicorn applies them to every booking.

Learn more

Included in every plan

Cancel and reschedule sessions

Cancel sessions or whole series with a reason, or reschedule them. Bookings, refunds and emails to your clients run automatically.

Learn more

Included in every plan

Online payments with Stripe

Your clients pay online when booking by card, Apple Pay, Google Pay, Klarna and more. The money goes directly to you through Stripe, with no commission.

Learn more

Included in every plan