Questions when booking

With questions when booking you find out in advance what you need to know for a booking, for example shoe size, experience or an allergy. Customers answer the questions in the booking flow, and you see the answers on the booking, in the participant list, in the export and in the notification about the new booking.

Create questions

1. Open Offerings in the Manager (app.bookicorn.net/angebote) and tap the offering.
2. Open the Questions when booking section.
3. Tap Add question.
4. Write the Question, for example "What is your shoe size?".
5. Under Answer, choose how customers answer: Text, Number, Choice or Yes or no. With Choice you enter one answer per line under Answers to choose from, at least two.
6. Switch on Required question if booking shouldn't be possible without an answer.
7. Switch on For each person if every companion in a group booking should answer themselves.
8. Tap Add and save the offering.

Write the questions in the language your customers book in. Bookicorn doesn't translate them.

Who answers what

• In a single booking, the customer answers each question once.
• In a group booking, the customer answers the questions once for the whole booking; questions marked For each person are answered by each companion.
• For a block, the questions are asked once per block booking.
• If you book someone in yourself in the Manager, the sheet asks the same questions. You may skip required questions there.

Where you see the answers

• on the booking, when you tap it in the calendar or in the booking list,
• in the participant list of the session and in its export, one column per question,
• in the email and the notification about the new booking or request (settings under Notifications).

Change or remove questions

Tap the question, change it and tap Done. To remove it, tap Delete in the same sheet and confirm. Answers already given stay saved on the bookings.