Buying credits from the customer's view
With credits, your customers book sessions without paying each time. This page describes how customers buy prepaid cards and subscriptions and where they see their credits. How you create prepaid cards is explained under Create credit packages.
All labels follow your terms. With the default terms, the balance is called Credits and the package Prepaid Card. If you call them "Points" and "Stamp Card", for example, your customers see these words.
Where customers find their credits
In the customer area, in the customer app and in the browser, the credits are in the menu under your term for credits, Credits by default. There are three tabs:
- Credits: all prepaid cards with balance, status and Valid until. With View history, the customer sees what their credits were used for.
- Subscriptions: running subscriptions and Available subscriptions.
- Purchases: all purchases, with View invoice and Download invoice if there's an invoice for the purchase.
Buy a prepaid card
The customer buys a prepaid card via Buy Prepaid Card in two steps:
- Choose: select the prepaid card, as a One-time purchase or, if you offer subscriptions, as a Subscription.
- Pay: under How would you like to pay?, choose the payment method, accept the terms and complete the purchase with Buy now.
If the invoice needs an address, Bookicorn asks for the Billing address during the purchase. Only customers with an account can buy prepaid cards. Anyone who booked as a guest sees Members only.
What happens after the purchase
After the purchase, the customer sees one of three messages:
- Payment successful: the credits have been added.
- Order received: with bank transfer or payment on site, the credits are added once the payment has arrived. Until then, the card shows Waiting for the studio to confirm payment.
- Subscription active: the subscription is running, and the credits arrive automatically.
The status of a prepaid card
Each prepaid card shows its status:
- Active: usable.
- Not activated yet or Activates with your first booking: depending on the card's setting.
- Waiting for the studio to confirm payment: the payment hasn't been confirmed yet.
- Paused, Expired or Used up.
More on validity and activation under Validity and Activation modes.
Start and cancel a subscription
With the Credit Subscriptions addon, you offer prepaid cards as a subscription. Customers take it out at purchase with Subscribe now. The subscription renews automatically.
In the Subscriptions tab, customers cancel with Cancel subscription. Before that, they see what happens: after the end of the period, nothing more is charged, credits already added are kept and keep their expiry date. A minimum term continues until it ends. With Undo cancellation, customers reverse the cancellation. A cancellation via PayPal can't be undone. More under Credit Subscriptions.
Redeem a voucher
Customers redeem vouchers in two ways:
- Vouchers for credits (in the app Credit voucher) under Redeem voucher code in the credits area. The credits are added to the account.
- Value vouchers directly when paying for a booking.
If a customer enters a value voucher in the credits area, Bookicorn tells them to enter the code when paying. More under Vouchers.
Trial offers for new customers
With the Trial Offers addon, new customers see a Trial offer and redeem it with Redeem now or Try now. More under Trial Offers.
Frequently asked questions
Where does my customer see how many credits they have left? In the customer area under Credits, or under your own term for credits.
My customer paid by bank transfer but doesn't see any credits. Why? The card shows Waiting for the studio to confirm payment. The credits are added once the payment has arrived and you have confirmed it in the Manager.
Can a guest buy a prepaid card? No. Only customers with an account can buy prepaid cards.
Where does my customer find their invoice? In the credits area under Purchases, with View invoice.
How does a customer cancel their subscription? In the credits area, in the Subscriptions tab, with Cancel subscription.