Buying Credits

Note: Credits are one of four payment methods in Bookicorn. Besides credits, there is also Direct payment (Stripe: credit card, SEPA, Apple Pay, Google Pay), Cash payment (book online, pay cash at the studio) and Manual payment (bank transfer/PayPal, studio confirms receipt). Which methods are available is determined by the studio.

Here is how credit purchases work for your members.

What Are Credits?

The Concept

Credits are balance for course bookings:

Customers buy credits in advance
Courses cost X credits
Flexible use within the validity period

Advantages for Customers

Advantage	Description
Cheaper	Packages often cheaper than individual booking
Flexible	Courses freely selectable
Simple	No payment at each booking

Credit Packages

Package Overview

In the credit shop, customers see all packages:

Package name
Number of credits
Price
Validity
Special features (e.g. trainer-bound)

Example Packages

┌─────────────────────────────────────┐
│ 10-Class Card                        │
│ 10 Credits • €120                    │
│ Valid for 6 months                   │
│                          [Buy]       │
└─────────────────────────────────────┘

┌─────────────────────────────────────┐
│ Monthly Package       ★ POPULAR     │
│ 20 Credits • €200                    │
│ Valid for 12 months                  │
│                          [Buy]       │
└─────────────────────────────────────┘

Purchase Process

Step by Step

Open credit shop (dashboard or website)
Select package
Click "Buy"
Stripe Checkout opens
Enter payment details:
- Credit card, SEPA, PayPal, etc.
Complete payment
Credits available immediately

Payment Confirmation

After a successful purchase:

Credits appear in the account
Confirmation email with invoice
Immediately usable for bookings

Subscriptions

What Are Credit Subscriptions?

Recurring credit packages:

Automatically renewed monthly
Credits are topped up
Convenient without manual purchase

Signing Up for a Subscription

Choose a package with "Subscription"
Add payment method
Confirm monthly charge
New credits every month

Managing Subscriptions

In the dashboard under "My Subscriptions":

View active subscriptions
Change payment method
Pause subscription
Cancel subscription

Cancelling a Subscription

Open subscription
Click "Cancel"
Confirm
Runs until end of period
Existing credits remain usable

Validity

Expiry Date

Each package has an expiry date:

From purchase (e.g. 6 months)
From first use
Fixed date

Warning Before Expiry

Customers receive a warning:

7 days before expiry by email
Visible in dashboard

What Happens When Credits Expire?

Credits expire automatically
No refund
Buy new packages

Credit Overview

In the Dashboard

Customers see:

My Credits
─────────────────────────────────────
Available:      15 credits
Used:           25 credits
Expiring:        5 credits (in 7 days)
─────────────────────────────────────

Packages:
• 10-Class Card – 8 of 10 remaining
  Expires: 15 Jun 2025

• Monthly Package – 7 of 20 remaining
  Expires: 01 Aug 2025

Credit History

All transactions viewable:

Purchases
Bookings
Cancellations
Adjustments

Vouchers

Redeeming a Voucher Code

In the credit shop: "Redeem voucher"
Enter code
Click "Redeem"
Discount is applied or credits are added

Voucher Types

Type	Description
Discount	% or € discount on package
Free credits	Free credits
Free package	Entire package as a gift

Payment Methods

Available Methods

Depending on studio configuration:

Credit card (Visa, Mastercard, Amex)
SEPA direct debit
PayPal
Klarna
Apple Pay
Google Pay

Saving Payment Details

Optional for faster purchases:

Save card
Required for subscriptions

Invoices

Received Automatically

After every purchase:

Invoice by email
As PDF attachment
Accessible in dashboard

Accessing Invoices

Open dashboard
"Invoices" or "Purchases"
Select invoice
Click "Download"

Frequently Asked Questions

Can I return credits?

Purchased credits generally cannot be returned. Exceptions are individual arrangements with the studio.

What if I have too many credits?

Credits cannot be transferred. Use them before they expire or talk to the studio about extending them.

Can I combine different packages?

Yes, you can have multiple packages at the same time. The system always uses the oldest credits first (FIFO).