Profile and settings from the customer's point of view
In the customer area, your customers maintain their details and settings themselves, in the customer app and in the browser. This page shows what they find there. They reach the settings via More and Settings.
A customer's profile
Under Profile, customers maintain:
- Profile picture: shown to your studio.
- Your details: First name, Last name, Email, Phone, Date of birth and Gender.
- Address: Street and number, Postal code, City and Country. The address is needed for invoices, for example.
- Emergency contact: Name and Phone.
- People you bring along: people a customer brings regularly don't have to be typed in again with every booking.
Customers can't change their email address in the profile. It says The email address cannot be changed.
Change the language of the customer app
Under Settings → Language, customers choose their language. It also applies to the emails they receive from you.
Set notifications and emails
Under Settings → Notifications, customers decide what they receive:
- Notifications on their phone, split into Bookings, Reminders, Messages and Announcements.
- Emails: confirmations, reminders and news by email.
If notifications aren't allowed on the device, the app points this out. Customers then switch them on in their device's system settings.
Add sessions to the calendar
Under Settings → Calendar, customers switch on Add sessions to my calendar in the app. Booked sessions then appear in their device's calendar, and cancelled ones disappear again. This doesn't work in the browser, where customers download their sessions as a calendar file. They can add individual sessions at any time with Add to calendar.
Dark appearance and terms and conditions
In the settings, customers also find:
- Dark appearance: light or dark, independent of the device.
- Terms and conditions: Bookicorn's terms and the terms of your studios that they have accepted.
- Send feedback: report a bug, or send a wish or praise to Bookicorn.
- Sign out.
Delete the customer account
Under Settings → Account, customers delete their account with Delete account and Delete permanently. Their personal data is anonymized and the customer is signed out. Invoices are kept for tax reasons.
People who belong to your studio, meaning owners, administrators and trainers, see Open in Manager there instead of Delete account. A studio account is deleted in the Manager, under app.bookicorn.net/einstellungen/konto.
Frequently asked questions
Can a customer change their email address themselves? No. The profile says The email address cannot be changed.
How does a customer turn off push notifications? Under Settings → Notifications, split into bookings, reminders, messages and announcements.
How does a customer delete their account? Under Settings → Account with Delete account. Invoices are kept for tax reasons.
How do my customers get their sessions into their calendar? In the app with Add sessions to my calendar, in the browser as a calendar file, or per session with Add to calendar.
In which language does my customer receive their emails? In the language they chose under Settings → Language.