My Bookicorn subscription

This page covers your own subscription with Bookicorn, meaning the plan you pay for to use the platform.

It's not about your customers' subscriptions. If your customers receive credits every month, that's a credit subscription and has nothing to do with your plan. There's a separate page for that: Credit subscriptions.

Where to manage your Bookicorn subscription

You manage your subscription under Manager → Settings → Plan & Billing: app.bookicorn.net/abrechnung. Only owners and administrators have access.

The page has four tabs:

During the trial, the What's next tab comes first: book a call with us or ask Iris, compare the plans, what happens when you book and what applies after the trial. During the trial, the Overview shows when the trial ends instead of the next billing date.

In the app on iPhone and iPad, you can't book a plan or paid addons. Your plan, your invoices and cancelling are still visible there. Switching plans and adding addons works in the Manager in the browser or in the app on Android.

Change your plan

1. Open Settings → Plan & Billing and switch to the Change plan tab.
2. At the top you see your usage and a recommendation, below that your plan and the larger ones. The cheaper ones are under Show cheaper plans.
3. In the card of the plan you want, tap Switch to …, for example Switch to Premium 200. For a cheaper plan the button is called Switch at end of period.
4. Check the summary and confirm with Confirm switch or Schedule switch for ….

What applies:

• To a larger plan: The switch applies immediately. You pay the prorated difference for the remaining days of the current billing period.
• To a smaller plan: The switch applies at the end of the current billing period. Until then everything stays as usual. If the smaller plan has fewer addon slots, you choose beforehand which addons stay active. The others are paused with their settings, or you keep them for an extra charge per addon.
• Scheduled switch: The top of the page then shows which plan you switch to and from when. Cancel scheduled switch keeps everything as it is.
• To Free: This works through cancelling, see below. Your subscription then runs until the end of the period and moves to the Free plan afterwards.
• Pay yearly instead of monthly: If you pay monthly, the card of your plan shows Switch to yearly payment. This applies immediately: today you pay the first year, minus your remaining credit from the current month.
• Not sure which plan fits? Below the plans, Ask a question about my plan opens Iris, who knows your studio.

Adjust your booking quota

The price also depends on the tier of your booking quota. You change the tier in the Booking Quota card with Adjust limit. How exactly this works and what counts as a booking is explained under Pricing tiers and booking volume.

Cancel your subscription

1. Open Settings → Plan & Billing.
2. In the Manage subscription card, tap Cancel subscription.
3. Under Why do you want to cancel?, choose a reason. A few words are optional. Tap Continue.
4. Depending on the reason, Bookicorn shows you a matching solution:
   • Too expensive or I don't use it enough: switching to a smaller plan that fits all your add-ons, or 3 months at half price. With annual billing it's 12.5% off your next annual invoice. Such an offer is available at most once in twelve months and not in the app on iPhone and iPad.
   • I'm missing a feature: Iris checks whether the feature already exists and shows you the way there.
   • Too complicated, Technical problems, I'm switching to another provider or Other: with Book a call you book a call with us directly. Calls are held in German; in other languages you write to us with Send message.
5. If you don't want the solution, tap Continue to cancellation.
6. Under Confirm cancellation you see the end date and what changes on Free afterwards. Tap Confirm cancellation.

What happens next:

• Your subscription keeps running until the end of the billing period you've already paid for, or until the end of an agreed minimum term. Until then, you can keep using all features.
• You get a confirmation email with the end date.
• We write to you once more seven days before the end and fourteen days after it. You can unsubscribe from these emails with the link in them.
• On the end date, your studio continues on Free. The last step before confirming shows you what is above the Free limits. Add-ons beyond Free's one slot are paused with their settings.
• Your data is kept: customers, bookings, invoices and credits.

With a custom Enterprise plan, the card says instead: "Custom plan, contact us for changes."

Undo a cancellation

As long as the end date hasn't been reached, the Manage subscription card shows the Undo cancellation button. If you confirm with Yes, continue subscription, your subscription renews as usual again.

Delete your account and studio

Deleting is not the same as cancelling, and it's permanent. You find it under Settings → General at the very bottom: Delete account. The direct link is app.bookicorn.net/einstellungen/konto.

Before deleting, the Manager shows: "This cannot be undone. Your studio, your booking page and your login will be deleted immediately. Invoices are kept as long as the law requires." You confirm with Delete permanently.

Your customers' accounts are not deleted, because they belong to the customers themselves. Only their connection to your studio is removed.

If you're not sure, cancel first. A deleted account can't be restored.

Export your data

You can download part of your data yourself at any time:

• Customers: Under Manager → Customers, select the customers and tap Export CSV. The file contains contact details, status, number of bookings, revenue and the available credit per customer.
• Participants of a session: In the session, download the participant list with Export PDF or Export CSV.
• Payments and purchases: Under Manager → Transactions, select the entries and tap Export.

We put together a full export of all your data, including all bookings and notes, as CSV, JSON or PDF free of charge at any time. Just write to hey@bookicorn.net.

If you cancel your subscription, all data stays on the Free plan. It's only deleted when you delete your account, and then immediately and permanently. The only exception is invoices, which we keep for as long as the law requires. If you need an export, request it before deleting.

Invoices for your Bookicorn subscription

Your invoices from Bookicorn are under Settings → Plan & Billing in the Invoices tab. You can View online or Download PDF. Don't confuse them with the invoices you issue to your own customers. For those, there's the Invoices area in the Manager.

For services outside your subscription, such as a data import or the setup, we send you a separate invoice by email. It's also in the Invoices tab. While it's open, you pay it there with Pay or with the button in the email. After that it shows Paid. In the app on iPhone and iPad, you pay via the link in the email.

Frequently asked questions

Is there a minimum term? No. You can cancel at any time, effective at the end of the current billing period.

What happens to my customers if I cancel? Accounts, credits and booked sessions stay in place.

Do I get money back if I cancel partway through the term? No. The paid period runs until its end, the remaining time is not refunded. When you switch to a larger plan within the period, the difference is prorated.

I paid annually. Does my subscription renew automatically? Yes. The Manage subscription card shows the day your subscription renews. If you cancel before then, it ends on that day.

What happens after the trial if I don't choose a plan? Your studio switches to the Free plan. Details are under Plans, limits and trial.

More pages

• Pricing tiers and booking volume →
• Plans, limits and trial →
• Addons →