My Bookicorn subscription
This page covers your own subscription with Bookicorn, meaning the plan you pay for to use the platform.
It's not about your customers' subscriptions. If your customers receive credits every month, that's a credit subscription and has nothing to do with your plan. There's a separate page for that: Credit subscriptions.
Where to manage your Bookicorn subscription
You manage your subscription under Manager → Settings → Plan & Billing: app.bookicorn.net/abrechnung. Only owners and administrators have access.
The page has four tabs:
| Tab | Content |
|---|---|
| Overview | Current plan, costs, booking quota and the Manage subscription card |
| Change plan | All plans to compare and switch |
| Add-ons | Your active addons and the addon slots in use |
| Invoices | Your invoices from Bookicorn to view and download |
In the app on iPhone and iPad, you can't book a plan or paid addons. Your plan, your invoices and cancelling are still visible there. Switching plans and adding addons works in the Manager in the browser or in the app on Android.
Change your plan
- Open Settings → Plan & Billing.
- Go to the Change plan tab.
- Choose the plan you want and the tier of your booking quota.
- Confirm the change.
What applies:
- To a bigger plan: You pay the prorated difference for the remaining days of the current billing period. After that, the new plan applies immediately.
- To a smaller plan: The change applies immediately. For the remaining days of the current period, you get a prorated credit on your next invoice.
- Your next regular billing date stays the same.
- Active addons stay on when you switch. If the smaller plan has fewer addon slots, you can only add new addons once a slot is free again.
Adjust your booking quota
The price also depends on the tier of your booking quota. You change the tier in the Booking Quota card with Adjust limit. How exactly this works and what counts as a booking is explained under Pricing tiers and booking volume.
Cancel your subscription
- Open Settings → Plan & Billing.
- In the Manage subscription card, tap Cancel subscription.
- Optional: under Why do you want to cancel?, tick your reasons or write a few words.
- Tap Yes, cancel subscription.
What happens next:
- Your subscription keeps running until the end of the billing period you've already paid for. Until then, you can keep using all features.
- You get a confirmation email with the end date.
- Your subscription ends on the end date. All active addons are switched off, and you lose access to all paid features.
- Your data is kept: customers, bookings, invoices and credits.
With a custom Enterprise plan, the card says instead: "Custom plan, contact us for changes."
Undo a cancellation
As long as the end date hasn't been reached, the Manage subscription card shows the Undo cancellation button. If you confirm with Yes, continue subscription, your subscription renews as usual again.
Delete your account and studio
Deleting is not the same as cancelling, and it's permanent. You find it at app.bookicorn.net/einstellungen/konto with Delete account.
Before deleting, the Manager shows: "This cannot be undone. Your studio, your booking page and your login will be deleted immediately. Invoices are kept as long as the law requires." You confirm with Delete permanently.
Your customers' accounts are not deleted, because they belong to the customers themselves. Only their connection to your studio is removed.
If you're not sure, cancel first. A deleted account can't be restored.
Invoices for your Bookicorn subscription
Your invoices from Bookicorn are under Settings → Plan & Billing in the Invoices tab. You can View online or Download PDF. Don't confuse them with the invoices you issue to your own customers. For those, there's the Invoices area in the Manager.
Frequently asked questions
Is there a minimum term? No. You can cancel at any time, effective at the end of the current billing period.
What happens to my customers if I cancel? Accounts, credits and booked sessions stay in place.
Do I get money back if I cancel partway through the term? No. The paid period runs until its end, and there's no refund for the remaining time. If you change your plan during the term, however, the amounts are prorated.
I paid annually. Does my subscription renew automatically? Yes. The Manage subscription card shows the day your subscription renews. If you cancel before then, it ends on that day.
What happens after the trial if I don't choose a plan? Your studio switches to the Free plan. Details are under Plans, limits and trial.