The customer app
The customer app is the Bookicorn app for your studio's customers. In it they book sessions, see their bookings and credits and receive notifications from you. The app is free for your customers.
Where to get the customer app
In the stores, the customer app is called Bookicorn:
- Android: on Google Play under the name Bookicorn.
- iPhone: the app is being prepared for the App Store.
- In the browser: when customers sign in on your booking page, the same customer area opens in the browser. This works on any device, including the iPhone.
Anyone who already has an account with you signs in to the app with the same login details. A new account isn't needed. Customers can still simply book through your booking page too, the app is not a must.
What customers can do in the customer app
At the bottom of the app there are four entries: Home, Schedule, Bookings and More. Through them, customers reach:
- Schedule: your offerings as a Schedule, as Series or, with free time selection and resources, with Pick a time. There, each offering shows the starting price, what can be booked and the next free time. With Save they keep favorites.
- Booking: book a session, and for fully booked sessions with a waitlist, Join the waitlist.
- Bookings: their bookings in the tabs Upcoming, Waitlist, Pending and History. From there they can Cancel, Rebook (with the Rebooking addon) or use Add to calendar. For resources, the booking shows the whole period, and Show booking code shows the QR code for check-in and handover. They pay a waitlist offer directly with Pay now.
- Credits: their credits, buying prepaid cards, starting and cancelling subscriptions, redeeming vouchers and viewing their invoices under Purchases. The menu item uses your term for credits.
- Check in: with Scan code or I'm here, if you use the Digital Attendance addon.
- Messages: write to you, if you use the Messages & Course Chats addon.
- Settings: profile, notifications, calendar, language, Dark appearance, terms and conditions, Send feedback and Delete account.
When you are in the customer area yourself
If you sign in to the customer area in the browser as an owner, administrator or trainer, the bar You are in the customer area appears at the top. With Go to Manager you get back to the Manager without signing in again. On the phone, the Manager is a separate app.
You delete your own account in the Manager. In the customer area, Settings → Account shows Open in Manager for this.
How customers find your studio in the app
In the app, customers add your studio via Add provider. There are three ways to do this:
- Find a provider: search by name or place. Only providers that show themselves publicly are found.
- Scan QR code: scan your studio's QR code with the camera.
- I have a code: enter a code from an invitation and confirm with Join.
The easiest way is your join link. It leads to a page with your name, your logo, the QR code and the button to Google Play. After installing, customers open the link again and land straight with you. On first launch, the app also asks Coming from …? if it recognizes your studio on the device.
Customers can use several providers in one app and switch with Switch provider.
Find the join link and QR code for your customers
You find the link and the QR code for your customers in the Bookicorn Manager under Manager → Settings → App (app.bookicorn.net/einstellungen/app) in the Bring your customers to the app section. With Copy link you share it along with a ready-made text.
From the Starter plan, you also find the following under Manager → Settings → App → Your customer app:
- Link and QR code with Copy link, Share link, Save QR code and Poster for printing, an A4 sheet with your name, the code and the link,
- Text for your customers to copy,
- Usage: how many Customers with the app and Devices there are. Counted are those who have set up the app and allowed notifications.
The customer app in your studio's design
From the Starter plan, the Bookicorn app shows your studio with the logo, colors and font of your booking page, starting from sign-in. The design comes from your booking page. As long as your booking page isn't published, the app appears in the Bookicorn design. You see the preview under Manager → Settings → App → Your customer app at How your app looks, and Adjust design takes you to the design of your booking page.
On the Free plan, your customers see the app in the Bookicorn design. More under Customer app in your studio's design.
Customer app and White-Label App: the difference
In the Manager, the feature for your studio design in the app is also called White-Label App. It is not a separate app under your name in the App Store or on Google Play. Your customers always download the Bookicorn app and, from Starter, see your studio in its own design in it.
Announcements and session reminders in the app
You can also reach your customers directly in the app:
- Announcements under Manager → Settings → App: a message with a push notification to all members. Under Past announcements you see what you have already sent.
- Session reminder under Manager → Settings → Bookings: with Send reminder, Bookicorn reminds your members before the session with a notification in the app and by email. Under Hours before start you set 1 to 72 hours.
Frequently asked questions
Is there an app for my customers? Yes, the Bookicorn app on Google Play. For the iPhone it is being prepared, and until then iPhone customers use the customer area in the browser.
Does the app cost my customers anything? No, the app is free.
Do my customers need a new account for the app? No. They sign in with the same login details as on your booking page.
How do my customers find my studio in the app? The easiest way is your join link or QR code from Manager → Settings → App. Alternatively, they search in the app with Add provider.
Do I get my own app with my name in the store? No. Your customers use the Bookicorn app. From Starter it shows your logo, your colors and your font.
Why does the app still look like Bookicorn? Either you are on the Free plan, or your booking page hasn't been published yet.