Notifications
Configure which notifications your studio and your customers receive.
Overview
Notification Types
| Type | Description |
|---|---|
| Classic email notifications | |
| Push | Browser push notifications (planned) |
| SMS | SMS notifications (planned) |
Recipients
| Recipient | Examples |
|---|---|
| Customers | Booking confirmation, reminder |
| Trainers | New booking, cancellation |
| Admins | Daily summary, warnings |
Customer Notifications
Automatic Emails
| Default | Adjustable | |
|---|---|---|
| Booking confirmation | On | Always on |
| Booking reminder | On | Yes |
| Cancellation confirmation | On | Always on |
| Welcome email | On | Yes |
| Password reset | On | Always on |
| Credit purchase confirmation | On | Yes |
| Credit expiry warning | On | Yes |
| Waitlist notification | On | Yes |
Booking Reminder
By default 24 hours before the class starts.
Configuration:
- Go to Settings → Notifications
- Under "Booking reminder"
- Choose the timing:
- 1 hour before
- 2 hours before
- 24 hours before
- 48 hours before
- Or disable it
Credit Expiry Warning
Warning before credits expire.
Configuration:
- 3 days before
- 7 days before
- 14 days before
- 30 days before
Trainer Notifications
Available Notifications
| Notification | Description |
|---|---|
| New booking | Someone has booked a class |
| Cancellation | Booking was cancelled |
| Daily summary | Morning: today's classes |
| Class changes | Admin has changed a class |
Configure Per Trainer
- Go to Trainer → [Name]
- Tab "Settings"
- Under "Notifications"
- Enable/disable individual emails
Admin Notifications
Daily Summary
By email each morning:
- Today's bookings
- Today's classes
- Capacity utilization
- Upcoming tasks
Instant Notifications
| Event | Description |
|---|---|
| New booking | Optional: for every booking |
| Cancellation | Optional: for every cancellation |
| New customer | On new registration |
| Payment | On incoming payment |
| Error | On system errors |
Configuration
- Go to Settings → Notifications
- Tab "Admin"
- Enable the desired notifications
- Choose recipient emails
Email Frequency
Digest Mode
Instead of immediate emails, notifications can be bundled:
| Mode | Description |
|---|---|
| Instant | Each event individually |
| Hourly | Summary every hour |
| Daily | Once per day |
Recommendation
- Customers: Instant (for bookings)
- Trainers: Instant or daily
- Admins: Daily (except critical ones)
Customer Preferences
Opt-Out Options
Customers can in their profile:
- Unsubscribe from marketing emails
- Disable reminder emails
Cannot be unsubscribed:
- Booking confirmations
- Payment receipts
- Password reset
Data Privacy
All opt-outs are stored in GDPR-compliant manner.
Push Notifications
Status: Planned
Browser push notifications are in development:
- Booking reminders
- Class changes
- Credit warnings
Coming Later
Customers will then be able to:
- Enable push in the browser
- Use on mobile (PWA)
SMS Notifications
Status: Planned
SMS delivery for:
- Booking confirmation
- Reminders
- Class cancellations
Costs
SMS delivery is billed separately (add-on).
Customizing Templates
Link to Email Templates
All email notifications can be customized in terms of content:
Best Practices
Don't Overwhelm
- Too many emails annoy customers
- Focus on what matters
- Offer opt-out
Timing
- Reminders not too early, not too late
- 24h before class is standard
- For workshops: 48-72h before
Content
- Short and concise
- All important information
- Clear call to action
Frequently Asked Questions
Can I disable notifications entirely?
Booking confirmations and legally relevant emails are mandatory and cannot be disabled.
Why am I not receiving any emails?
- Check your spam folder
- Is the email address correct?
- Was opt-out accidentally activated?
Can I send test emails?
Yes, in the email templates there is "Send test".
Are emails logged?
Yes, all sent emails are stored with their status.