Notifications
Bookicorn notifies you when something happens in your studio, for example a new booking or a cancellation. Under Notification settings, you decide which of these messages you receive and who else gets them. The emails to your customers, on the other hand, are set up under Email templates.
Open the notification settings in the Manager
Open Manager → Settings and tap Notification settings, or go directly to app.bookicorn.net/einstellungen/benachrichtigungen. Only admins can open this page. Every switch is saved immediately, after which "Saved" appears.
Which studio notifications there are
Under Studio notifications, you switch each type on or off individually. By default, all of them are on.
| Notification | When it arrives |
|---|---|
| Booking request | When a customer requests a course on demand. |
| New booking | When a customer books a course. |
| Cancellation | When a customer cancels a booking. |
| Credit pack purchased | When a customer purchases a credit pack. |
| Credit subscription started | When a customer starts a credit subscription. |
| Voucher purchased | When a customer buys a gift voucher. |
| Waitlist signup | When a customer joins the waitlist. |
| Waitlist leave | When a customer leaves the waitlist. |
| Waitlist promoted | When customers are automatically promoted from the waitlist. |
| New member | When a new customer registers at your studio. |
| Course changed by trainer | When a trainer creates, updates or archives a course. |
With the Resources addon, five more are added: New reservation, Reservation cancelled, Rental overdue, Day waitlist and Deposit received.
The reminder about open booking requests follows the Booking request switch: if it's off, you won't get a reminder either.
Who studio notifications go to
When a notification is on, it goes:
- by email to your studio's email address from Settings → General → Contact Information,
- as a notification in the Manager to your studio's admins,
- by email to the additional recipient, if you have added one.
Add an additional recipient for notifications
Under Additional recipients, enter another email address and tap Add. Exactly one additional address is possible. Only add people who have agreed to receive these messages. The trash icon next to the address removes it again.
If someone else should receive all notifications, change your studio's email address under Settings → General → Contact Information.
Messages from Bookicorn to you
At the very top are the messages from Bookicorn to you personally:
- System notifications: important messages about your account, billing and security. They are always active and can't be switched off.
- Tips and recommendations: how to use Bookicorn and new features. Can be switched off.
- Marketing and offers: offers and news about Bookicorn. Can be switched off.
Frequently asked questions
I don't get an email for new bookings. Check under Notification settings whether New booking is on, and under Settings → General whether your studio's email address is correct.
Can a second person receive the notifications? Yes, add them under Additional recipients. One additional address is possible.
Can I switch off the booking confirmation for my customers? No, here you only set up messages to you. You find the emails to your customers under Email Templates.
Why don't I get emails about reservations? These notifications only exist with the Resources addon.