Manage bookings
A booking connects a customer with a session, a block or a chosen time. You find all of your studio's bookings in the Manager under Bookings, no matter whether they came from the booking page, the customer app, a widget or from you booking someone in.
The Bookings page in the Manager
You open the page under Manager → Bookings (app.bookicorn.net/buchungen). It has four tabs:
- Pending: open booking requests, with the number of open requests. If there are any, the page opens this tab directly.
- Confirmed: all confirmed bookings.
- All bookings
- Cancelled
If you have offerings of the Period type, Pickups today and Returns today are added.
The Search name, email or offering search finds customers, guests and offering titles. With the filter you narrow down by Booked on, by Offering and by Booking type: Single session, Block or Free time selection. A block booking appears as one row for all sessions of the block.
Each row shows the customer, the offering with its session, when it was booked, status, amount and payment method. Badges show Guest and Group.
Actions on the Bookings page
Depending on the status, a booking offers:
- Confirm and Reject for pending bookings, see Confirm booking requests.
- Rebook for confirmed single bookings, with the "Rebooking" addon, see Rebooking.
- Cancel booking for confirmed bookings, see Cancel bookings.
On a phone, tap the row to see the actions. There is no export of the booking list on this page. You can export a session's participant list as a PDF or CSV.
Trainers only see the page with the appropriate right.
The booking statuses
| Status | Meaning |
|---|---|
| Confirmed | The spot is booked. |
| Pending | A request is waiting for your confirmation, or a spot from the waitlist is waiting for payment. The spot is already taken. |
| Cancelled | The booking is cancelled and no longer takes up a spot. |
There is no separate booking status for "attended" or "no-show". You record who was there with the check-in and mark those who did not come as absent, see Check-in and attendance. Anyone on the waitlist doesn't have a booking yet.
Where else bookings can be seen
- In the session: the participant list with all bookings for this session. See Book in and manage participants.
- In the customer sheet: all bookings of a customer in the Bookings section.
- On the dashboard: the latest bookings and the next session.
Frequently asked questions
Where can I see all bookings? Under Manager → Bookings, in the All bookings tab.
Where do I find new requests? In the Pending tab under Manager → Bookings.
Can I export the bookings? Not from the Bookings page. In the session you can export the participant list as a PDF or CSV, and under Customers the customer list as a CSV.
How do I book someone in? Via Book someone in on the dashboard or Add participant in the session. See Book in participants.