Rebooking
With the Rebooking addon, you move a booking to another session without cancelling it and booking again. The payment moves along with it. If you like, customers can also rebook themselves. You activate the addon in the Manager under Addon Store.
Rebook a booking in the Manager
In the Manager you rebook like this:
- Open the session, tap the three dots next to the person in the Confirmed tab and choose Rebook. Alternatively, you find Rebook under Manager → Bookings on the booking.
- Choose the offering and the new session. The current session is marked.
- In the Payment step, choose how to handle the payment (see the next section).
- Tap Rebook.
As a studio, you can rebook to any upcoming session of any active offering, even at a different price. No deadline applies to you, the new session just has to be in the future. If the new session is full, the Manager asks: "This session is full. You can still rebook, the session will be overbooked." With Rebook anyway, you rebook anyway.
For offerings with free time selection, pick a free time or set your own under Another time, even outside your availability. Anything already booked stays blocked.
Trainers need the rights to rebook and to cancel.
Payment when the studio rebooks
When rebooking in the Manager, you set the following in the Payment step:
- Refund of the previous payment, as when cancelling. If you choose No automatic refund, the previous payment moves to the new booking: "This person has already paid. The payment moves to the new booking, nothing new is charged."
- Payment method of the new booking: On site, Bank transfer/PayPal or Credits. You can adjust the price.
Which bookings can be rebooked
Single bookings with a customer account for a fixed session can be rebooked. The following can't be rebooked:
- Block bookings
- Group bookings, meaning bookings with companions
- Bookings with resources. You move these in the calendar.
Customers rebook themselves
Customers rebook in the customer app or in the customer area: in the booking, they tap Rebook, choose one of the offered sessions and confirm with Move to this session.
Fixed rules apply to customers:
- They can only choose sessions of the same offering that have a free spot and cost the same, in money and in credits.
- Rebooking is only possible within the offering's cancellation deadline and before the session starts. After that it says "Rebooking was possible until …, same as cancelling."
- The payment moves along, nothing is refunded and nothing is charged again.
- Customers can't rebook block bookings, group bookings or bookings with resources themselves.
If there is no suitable session, the customer sees: "Right now there is no other session with a free spot at the same price."
Setting: can customers rebook themselves?
Whether customers can rebook themselves is set in the addon:
- Open Manager → Addon Store and tap Rebooking.
- Under Rebooking there is the Customers may rebook themselves switch.
On is the default. When switched off, only you and your team rebook, and customers don't see the button.
Which emails are sent when rebooking
The customer receives a "Rebooking confirmation" email with the new session. There is no cancellation email for the old session. You receive a notification about the new booking with a note that it was rebooked.
Without the Rebooking addon
Without the addon, Rebook still appears in the menu in the Manager and leads to the addon's page. Customers don't see a rebook button. Without the addon, you move a booking by cancelling it and booking the person in again.
Frequently asked questions
Can a customer switch to another session themselves? Yes, with the "Rebooking" addon and Customers may rebook themselves switched on. They can switch to sessions of the same offering at the same price, within the cancellation deadline.
Can I rebook to a different offering? Yes, in the Manager. Customers can only rebook within the same offering.
Does the customer have to pay again when rebooking? No, if they rebook themselves. When you rebook, you decide on the refund and payment method.
Can blocks be rebooked? No. Block bookings and group bookings can't be rebooked.
Until when can customers rebook? Until the end of the offering's cancellation deadline, at the latest until the session starts.