Validity and expiry
Every prepaid card can have an expiry date. After that, the remaining credits can no longer be used. You set how long a card is valid in the package. For individual cards of a customer, you can change the expiry date later.
Set expiry in the package
In the package under Manager → Prepaid Card → Package → Edit, Validity section, you choose under When do credits expire?:
| Setting | When the card expires |
|---|---|
| From purchase | After the validity period, counted from the purchase |
| From start | After the validity period, counted from the start of the card |
| Fixed expiry date | On a date you enter in the package |
| Never expire | Never |
With From purchase and From start, you enter the Validity period in days, weeks, months or years. Bookicorn counts a month as 30 days and a year as 365 days. The line below shows you the duration in days.
You set when a card starts under When do credits become available?. See Start of validity.
Time of expiry
A prepaid card expires at 11:59 PM on its expiry day. The customer can therefore still use it for the whole expiry day.
Under Settings → Bookings & Credits, there is the Credits Expiry Settings setting with Until end of day (11:59 PM) and Exact expiry time. New cards currently expire at 11:59 PM on the expiry day, regardless of this setting.
What happens at expiry
- From the moment of expiry, the card's remaining credits can no longer be used for bookings.
- Once a day, Bookicorn sets expired cards to expired. The customer then sees Expired on the card.
- Expired credits are not refunded.
- Sessions that have already been booked stay booked.
Bookicorn currently doesn't send an automatic reminder before expiry.
Extend an individual card
You extend the validity of a card a customer already has in the customer profile:
- Open Manager → Customers and the customer.
- Open the section with the credits and tap the card.
- Tap Extend validity.
- Choose Validity duration with a number and days, weeks or months, or Fixed expiry date with a new date.
- Enter a Reason for extension and save.
Bookicorn adds a validity duration to the previous expiry date. If the card has no expiry date, from today.
Extend a card before it expires. A card that Bookicorn has already set to expired currently doesn't become usable again by extending it.
With Edit credit card, you can also set the expiry date directly. If you leave the Expiry date field empty, the card is valid indefinitely.
Pause a card
With a pause, you suspend a card, for example during an illness:
- Open the card in the customer profile as above.
- Tap Pause Prepaid Card (the name follows your card name).
- Choose Pause immediately or Schedule period with Pause from and Pause until.
- Enter a Reason for pausing and save.
During the pause, the customer can't book anything with this card. The pause applies from the moment you save, even if you entered a later start.
This is how the pause ends:
- With End pause: you end the pause yourself. Bookicorn extends the expiry date by the days of the pause.
- On the planned end date: Bookicorn ends the pause automatically. The expiry date stays unchanged.
Credits when a booking is cancelled
If a booking is cancelled, the credits go back to the card they were deducted from. The expiry date of this card stays unchanged. If the card has expired in the meantime, the returned credits can no longer be used.
Frequently asked questions
Can I reactivate an expired card? Not by extending it, currently. Instead, give the customer the remaining credits as a new card with Grant Credits manually.
Does my customer get a message before their credits expire? No, there is currently no automatic reminder. The customer sees the expiry date on their card in the customer app and in the customer area.
Does a pause also affect the expiry date? If you end the pause yourself with End pause, the expiry date is extended by the days of the pause. If a scheduled pause ends automatically, it isn't.
How long is a gift voucher valid? You set this in the voucher offering under Validity (months). See Vouchers.