Trainer-bound prepaid cards
A trainer-bound prepaid card only applies to offerings led by a specific trainer. This way you can sell, for example, a 5-session pass "Personal training with Anna" that can't be used for other courses.
Create a trainer-bound card
- Open Manager → Prepaid Card and create a package with New Package or open an existing one.
- Open the Advanced section.
- Under Trainer restriction (optional), choose the trainer.
- Save the package.
With No restriction (usable Studio-wide), you remove the binding again. This then applies to future purchases.
How the binding works when booking
When booking, Bookicorn checks who is entered as the lead in the offering. The card only qualifies for this booking if that's the chosen trainer.
- Bookicorn doesn't use the card for other offerings. If the customer has no other matching card, they can't book there with credits.
- If the customer has several matching cards, the usual order applies: the card that expires first comes first. See Which card is used first.
- What counts is the trainer of the offering. If another trainer takes over a single session, that doesn't change whether the card applies.
When the binding is transferred
Bookicorn transfers the binding to the customer's card at purchase. Currently, this only applies to one-time purchases via Stripe or PayPal.
Currently not bound to the trainer are cards that:
- were bought with payment on site or bank transfer
- come from a subscription package
- were redeemed as a free trial offer
- you grant manually in the customer profile, even with the package as the template
These cards apply studio-wide.
When a trainer is deleted
If you delete a trainer, all cards bound to them become studio-wide cards. Customers keep their credits, which then apply to all offerings.
Frequently asked questions
Can a card be bound to several trainers? No. You choose exactly one trainer or no restriction. For several trainers, you create several packages.
My customer has an Anna card but can't book Anna's course with credits. Why? Check whether Anna is entered as the lead in the offering. The card only applies to offerings in which she is listed as the trainer.
A customer bought the Anna card in cash and can book any course with it. Is that right? That's how it currently works: with payment on site and bank transfer, Bookicorn doesn't transfer the binding to the card.
Does the trainer automatically get money for these cards? No. The purchase of a prepaid card goes to your studio. How trainers earn from bookings is explained under Trainer earnings.