Price tiers and booking volume
Your plan price doesn't only depend on the plan, but also on the tier of your booking quota. This page explains the tiers, what counts as a booking and how you change your quota.
How the booking tiers work
Every paid plan has several tiers for the booking volume. You choose the tier that fits your volume and pay that tier's price. The current prices are on the pricing page.
- Starter starts at 50 bookings a month, Professional at 100, Premium at 200.
- The top tier is 2,500 bookings a month. If you expect more or run several locations under one roof, talk to us about Enterprise.
- The plan determines the range of features, for example the number of included addons. The tier determines the volume.
The limits of each plan
| Plan | Bookings per month | Addons included | Trainers | Customers |
|---|---|---|---|---|
| Trial (14 days) | 100 | all regular ones | unlimited | unlimited |
| Free | 50 | 1 | up to 10 | up to 50 |
| Starter | 50 to 2,500 across the tiers | 3 | unlimited | unlimited |
| Professional | 100 to 2,500 across the tiers | 8 | unlimited | unlimited |
| Premium | 200 to 2,500 across the tiers | all regular ones | unlimited | unlimited |
| Enterprise | individual | individual | unlimited | unlimited |
Once all included addon slots are taken, you can add any further regular addon individually on a paid plan. Pay add-ons such as the custom domain always cost extra, even on Premium.
What applies during the trial and on the Free plan, and what happens after the trial, is explained under Plans, limits and trial.
What counts as a booking
Every booking for a session of your studio that isn't cancelled is counted.
- Each person counts individually. A group booking with three people counts as three bookings.
- Free bookings count too.
- Pending and confirmed bookings both count.
- Cancelled means: the booking no longer counts, retroactively too.
- Bookings are counted in the month of the session, not in the month of booking. Someone who books in March for a session in May counts towards May.
- A block booking over several sessions counts via its individual sessions and is therefore spread across their months.
- Guests without an account count like everyone else.
You see your current usage under Settings → Plan & Billing in the Booking Quota card, together with the bookings already set for the coming months. On the overview, the Usage card shows the same value.
Change your quota
- Open Manager → Settings → Plan & Billing: app.bookicorn.net/abrechnung.
- In the Booking Quota card, tap Adjust limit.
- Use minus and plus to choose the new tier under bookings/month. Below it, you see Current usage, Current limit, New limit, the Price difference and what's Due today.
- Tick I agree to the prorated charge.
- Tap Upgrade or Downgrade.
What applies:
- Only owners and administrators may change the tier.
- The change takes effect immediately.
- Lowering the tier is only possible as long as the current month's usage isn't above the new tier. If you already have 220 bookings this month, you can't go back to 200.
- The difference is prorated for the remaining term, so you never pay twice.
- The tier can't be changed in the app on iPhone and iPad. Use the Manager in the browser or the app on Android instead.
When your quota runs low
Bookicorn sends you an email when you reach 75 percent, 90 percent and 100 percent of your quota, once a month per threshold. Nothing is blocked: your customers can keep booking even above the quota. The clean solution is the next tier up, not deleting bookings, because deleted or cancelled bookings distort your reports.
Frequently asked questions
Does the price change automatically if I get more bookings? No. The tier only changes when you change it or when we've set up an individual quota for you. The price never jumps without you doing anything.
Can I go up and back down within a month? Up at any time. Down only as long as the current month's usage isn't above the target tier.
Do waitlist entries count? No. Only when someone moves up and the booking is created does it count.
Does a booking that was cancelled and created again count twice? No. The cancelled one drops out, the new one counts.
Is there a surcharge per additional booking? No. The tiers end at 2,500 bookings a month; beyond that, the way forward is Enterprise.
I'm still paying an older price. What happens if I change the tier? Your current subscription keeps its tier as long as you don't change anything. The adjustment window then says "Previous tier, stays valid until you change it". If you change the tier or the plan, the current prices apply.