Frequently asked questions
Here you find the most common general questions about Bookicorn with short answers. Detailed questions on individual topics are on the sub-pages:
What is Bookicorn?
Bookicorn is a booking platform for providers of courses, appointments and reservations. You manage offerings, sessions, customers, trainers and payments in the Bookicorn Manager. Your customers book on your own booking page or in the customer app. Getting started with Bookicorn gives you an overview.
What does Bookicorn cost?
Bookicorn has several plans, from the permanently free Free plan up to Enterprise. The price depends on the plan and on your booking volume. The current prices are on the pricing page, and the tiers under Pricing tiers and booking volume.
Bookicorn charges no booking fee and no commission on your bookings. With online payment, only the payment provider's fees apply. With bank transfer or payment on site, you receive the full amount.
Can I try Bookicorn for free?
Yes. After signing up, you can use every feature for 14 days, without a credit card. After that you continue for free on the Free plan, and your data is kept. You can sign up at app.bookicorn.net/registrieren.
Is there a minimum term?
No. There is no contract term, and you cancel at the end of the current billing period. When you cancel, you get your data, meaning customer data, bookings, invoices and offerings, free of charge. Just write to hey@bookicorn.net.
Do I need Stripe for Bookicorn?
No. One payment method is enough, for example Payment on site or Manual: bank transfer/PayPal. You can add online payment via Stripe or PayPal at any time under Manager → Settings → Payment methods. More under Payments.
Is Bookicorn available as an app?
Yes, there are two free apps:
- Bookicorn Manager for you and your team, on Google Play. Everything also works in the browser at app.bookicorn.net. More under The Bookicorn Manager.
- Bookicorn for your customers, on Google Play. More under The customer app.
Both apps are being prepared for the iPhone. Until then, you use the Manager and your customers use their customer area in the browser.
Where is my data stored?
Bookicorn's database and servers are located in Frankfurt am Main. Who processes which data is described in the privacy policy on bookicorn.net.
Where do I find the data processing agreement (DPA)?
You accepted the DPA when you signed up. Under Manager → Settings → Legal & Consents you see which version of the terms, DPA and privacy policy you accepted and when. You find the text of the DPA in the privacy policy on bookicorn.net in the Data Processing Agreement (DPA) tab. There you save it with Save as PDF.
How do I reach Bookicorn support?
In the Bookicorn Manager you reach support through the help button at the bottom right (Help and actions):
- Ask Iris: the AI assistant for questions about Bookicorn.
- Give feedback: report a bug or share a wish. This creates a ticket for the Bookicorn team.
- Contact: the Bookicorn team's contact form.
You can reach the team by email at hey@bookicorn.net.
Can Bookicorn set up my studio for me?
Yes. With the setup service, the Bookicorn team sets up your studio for a one-off 400 €, including 1 hour of personal consultation. You can request it through the contact form on bookicorn.net. More under Getting started with Bookicorn.
Frequently asked questions
Does Bookicorn take a commission on my bookings? No. Bookicorn charges a 0 % booking fee. With online payment, only the payment provider's fees apply.
What happens after the trial? You are automatically on the free Free plan, and your data is kept. You choose a paid plan under Manager → Settings → Plan & Billing.
Can I cancel monthly? Yes. There is no minimum term, and the cancellation takes effect at the end of the billing period.
Are the apps available for the iPhone too? Not yet, both are being prepared. In the browser, everything works on the iPhone as well.
Where do I report a bug? In the Manager through the help button with Give feedback.