Email templates
Bookicorn automatically sends emails to your customers, for example booking confirmations, reminders and cancellations. Under Email templates, you see each of these emails, send yourself a test email and set the sender, logo, header and footer.
Open the email templates in the Manager
You find the templates under Manager → Settings → Email Templates, or directly at app.bookicorn.net/einstellungen/mailvorlagen. Only admins can open them.
At the very top is Global settings. Below it, the templates are grouped by area: Bookings, Waitlist, Account, Payments, Credit subscriptions, Marketing and Group booking, plus Reservations, Rentals, Day waiting list and Sign-in.
Change the text of an email template
You can't change the subject and text of the templates yourself in the Manager. When you open a template, it says "Template is maintained for you": the subject and text come from Bookicorn and adapt to each recipient's language. Your own terms, such as "Appointment" instead of "Course", automatically appear in the emails.
What you decide yourself is under Global settings: sender, reply address, logo position, and header and footer. This applies to all emails.
If a template shows "Customized", a version of your own is stored for your studio.
Preview and test email for a template
Tap a template. You see:
- a Preview of the email as your customers receive it, with your logo and your colors,
- the Test email recipient field and Send test email.
The test email is filled with sample data and sent to the address you entered.
Global settings: sender, reply address, logo, header and footer
Under Email Templates → Global settings, you find:
- Sender settings: Sender name, Sender email and Reply-To email address.
- Logo position: Header, Footer or Both.
- Header text (optional): appears above every email.
- Footer text (optional): appears at the end of every email, for example your address. The copyright line is added automatically below it.
Every change is saved immediately.
The logo in the emails is your logo from Settings → General. Unless you enter a reply address, your customers' replies go to the email address from Settings → General → Contact Information.
Email design: colors and fonts
Bookicorn takes the colors, fonts and corners of your customer emails from your published booking page. If you've set custom colors under My Booking Page → Design → Colors, they also appear in the emails. Whether an email is light or dark depends on the Mode on first visit of your booking page. You don't need to maintain a separate email design.
Switch on session reminders by email
Bookicorn only sends the reminder before a session if you switch it on: Manager → Settings → Bookings → Session reminder → Send reminder. There you enter how many Hours before start it goes out (between 1 and 72 hours). The reminder is sent once per booking, as a notification in the customer app and with the reminder template by email.
Which language customers receive their emails in
Every email goes out in the recipient's language if it's known, otherwise in the language of your booking page. The texts are available in all seven languages. Details are under Language of the interface and emails.
Frequently asked questions
Can I change the text of the booking confirmation? No, Bookicorn maintains the subject and text. You can add a header and footer for all emails under Email Templates → Global settings.
How do I see what an email looks like? Under Email Templates, tap the template. You see the preview and can send yourself a test email.
Why don't my customers get a reminder before the session? The reminder is off until you switch it on under Settings → Bookings → Session reminder.
How do I get my logo into the emails? Upload it under Settings → General. You choose where it appears under Global settings → Logo position.
Why do my emails have different colors than before? The emails take over the colors of your published booking page. If you change the colors there, the emails change too.