Language of the interface and emails
Bookicorn is available in seven languages: German, English, Spanish, French, Italian, Dutch and Polish. This applies to the Manager, your booking page and all automatic emails. You don't have to translate any email by hand.
Three language settings that work independently
| Setting | Where | Affects |
|---|---|---|
| Booking page language | Settings → General → Regional Settings | your booking page and emails to customers whose language isn't known |
| Your menu language | Settings → General → Regional Settings | only your own view in the Manager |
| Customer's language | in the customer's account | the emails this customer receives |
So you can use the Manager in English while your booking page appears in Dutch and a French guest receives their confirmation in French.
Set the booking page language
- Open Manager → Settings → General.
- Under Regional Settings, tap Booking page language.
- Choose the language.
The change is saved immediately. Your booking page then appears in this language. The same group also contains Country, Timezone and Currency.
Set your own menu language in the Manager
Under Settings → General → Regional Settings → Your menu language, you set the language you see the Manager in. It only applies to you. Your customers won't notice any of it.
The Manager shows dates and times in the format of your menu language. For English, your studio's Country decides: in the USA and Canada the month comes first (09/28/2026), everywhere else the day (28/09/2026).
Which language customers receive their emails in
The order is:
- the recipient's language, if their account has one,
- otherwise the language of your booking page,
- otherwise German.
If an email arrives in the wrong language, it's almost always because of the language in the recipient's account. An account created before a change still carries the old language.
A customer receives emails in the wrong language
The language belongs to the customer's account. Customers change it themselves in the customer app under Language. The new language applies from the next email on, emails already sent don't change.
Your own terms in emails and on the booking page
Your own terms apply everywhere, including in emails: if you call your offerings "Appointments" and your course leaders "Therapists", these words also appear in the emails. You set this under Settings → General → Terminology. The terms you choose are used throughout the system, on your public page and in emails.
Email sender and the note "via" or "sent by"
Bookicorn sends the emails to your customers from a sender address on mail.bookicorn.net. Some email programs therefore show a note such as "via" or "sent by". This isn't an error and doesn't mean anything is missing from your setup. You set the sender name, reply address, logo, header and footer under Email Templates → Global settings.
The Custom domain addon only affects the address of your booking page, for example booking.your-studio.com. It doesn't change how emails are sent.
Frequently asked questions
Do I have to create a separate booking page for each language? No. Your booking page appears in the Booking page language. The emails to your customers still go out in their own language.
Can I use a language that isn't on the list? No. It's exactly the seven languages listed. You can write your own texts, such as descriptions, in any language.
Does changing the language change my own texts? No. Your descriptions and content stay as they are. Only Bookicorn's texts switch.
Can I translate the email texts myself? There's no need: Bookicorn maintains the email texts in all seven languages. You can't change them yourself in the Manager.