Payments and payment methods
Bookicorn has four payment methods your customers use to pay money: Payment on site, Stripe, PayPal and Manual: bank transfer/PayPal. On top of that, there are credits from prepaid cards and offerings that are Free. This page explains where you switch the payment methods on and how they work together.
Where you set up payment methods
You set up your studio's payment methods under Manager → Settings → Payment methods: app.bookicorn.net/einstellungen/zahlungsarten.
There, each payment method has its own card:
| Card | What you do there |
|---|---|
| Payment on site | Switch it on or off. No setup needed. |
| Stripe | Connect your Stripe account. After that, card, SEPA and other payment options via Stripe. |
| PayPal | Enter the credentials of your PayPal business account. |
| Manual: bank transfer/PayPal | Enter the bank details or PayPal address customers send their money to themselves. |
Next to the cards is the Fee calculator. For a sample amount, it shows what reaches you after the fees of Stripe or PayPal.
The page is only visible to owners and administrators.
Two levels: studio and offering
A payment method only appears for your customers if it's allowed in two places:
- In the studio: the payment method is set up under Settings → Payment methods and not switched off.
- In the offering or package: the payment method is switched on there under Payment types.
Every offering has its own selection, and so does every prepaid card you offer for sale. If you switch a payment method off studio-wide, it disappears from all offerings and packages. If you only switch it off in one offering, that only applies to this offering.
Before you switch a payment method off studio-wide, Bookicorn counts which active offerings would then have no other payment method left. If there are any, the Manager asks you to confirm ("Disable payment method?"), because these offerings could no longer be booked online afterwards.
Set the payment methods for an offering
You set an offering's payment methods directly in the offering:
- Open Manager → Offerings and tap the offering.
- Tap Edit.
- Under Payment types, switch on what customers may pay with.
- If a payment method in euros is selected, the Price field appears below it. With Stripe, the price is required.
- If credits are selected, the field for the number of credits per booking appears.
Payment methods your studio hasn't set up yet are listed below under More payment methods with the shortcut Set up. It opens the payment methods without you having to leave the offering.
The Free option is for offerings where taking part costs nothing. Then neither a price nor credits are required.
What your customers see when paying
When booking, the following lines are available, depending on what you've allowed:
| Line the customer sees | Payment method |
|---|---|
| Credit card, plus Klarna, PayPal, iDEAL, Bancontact or eps depending on the Stripe account | Stripe |
| With PayPal | PayPal with your own credentials |
| Cash on site | Payment on site |
| Invoice | Manual: bank transfer/PayPal. The customer receives the payment details by email. |
| Line for credits | Credits from a prepaid card |
| Free | Offering without a price |
Which Stripe payment options appear depends on what's active in your Stripe account. Credit card also covers Apple Pay and Google Pay.
Online payment for bookings on request
Stripe and PayPal only appear when booking if the offering confirms bookings immediately. If the Automatically confirm bookings switch under Booking rules in the offering is off, bookings come in as requests. In that case, Bookicorn doesn't offer online payment; payment on site, bank transfer and credits remain possible.
Fees at Bookicorn
Bookicorn doesn't charge a booking fee on your customers' payments. Only the payment provider's fees apply:
- With Stripe, you pay Stripe's fees. Stripe deducts them directly from your payout.
- With PayPal, you pay PayPal's fees.
- Payment on site and bank transfer cost no fees in Bookicorn.
The fee calculator under Settings → Payment methods shows you how much arrives for each payment option.
Where you see incoming payments
All purchases and payments are listed under Manager → Transactions: app.bookicorn.net/transaktionen. This is also where you confirm payments made on site or by bank transfer. More on this under Payment on site and bank transfer.
Each row has three dots on the right with the same actions as the transaction detail, depending on the payment for example Mark as paid, Send Payment Reminder, Change status or Refund. With the checkboxes you select several transactions and download them as a CSV file with Export.
Frequently asked questions
Where can I set up the payment methods? Under Manager → Settings → Payment methods for the whole studio. Which of them a single offering accepts, you set in the offering under Payment types; for prepaid cards, in the package in question.
I switched on payment on site, but I can't select it when buying. Why? The payment method also has to be switched on in the offering or package. Open the offering or prepaid card, tap Edit and switch on Payment on site under Payment types.
Only PayPal is offered, even though Stripe is connected. What's going on? Check three things: Is Stripe switched on in the offering or package under Payment types? Is the switch on the Stripe card under Settings → Payment methods on? Is the setup at Stripe complete? As long as it isn't, Stripe only appears in the offering under More payment methods and can't be switched on.
What about PayPal? PayPal works in two ways. Either you enter your own PayPal credentials, and then the customer sees With PayPal. Or you enable PayPal in your Stripe account, and then PayPal appears as a Stripe payment option, as long as no own PayPal credentials are stored. Details under Set up PayPal.
Does Bookicorn take a commission on my revenue? No. You only pay the fees of Stripe or PayPal.