Cancel and reschedule sessions, your clients find out right away
When you cancel a session, Bookicorn cancels all bookings, refunds payments and credits and sends the cancellation email. When you reschedule a session, everyone booked gets the new time by email.
- Included in every plan, even the Free plan
- Cancellation with reason, refund and cancellation invoice
- When rescheduling, the invoice's service date moves along
Updated 25 September 2026
Cancel and reschedule at a glance
- included even in the Free plan
- In every plan
- cancellation, refund and cancellation email
- Automatic
- both times in the email when rescheduling
- Old and new
- all upcoming sessions in one step
- Whole series
- emails in your clients' language
- 7 languages
How do I cancel or reschedule a session?
You cancel a session in the Manager through the session menu: Bookicorn cancels all bookings, refunds what was paid for this session, returns credits and sends every participant a cancellation email with your reason. When you reschedule a session, the bookings stay in place and everyone booked automatically gets an email with the previous and new time. You cancel whole series in one step or move them to a new time.
- Who it's for
- For anyone with fixed sessions who sometimes gets sick, loses a room or has to replan: group classes, workshops, series and one-on-one sessions.
- What you get
- Cancellation with a reason, automatic cancellation of bookings and refunds, a cancellation invoice, emails to everyone booked, and rescheduling with an info email and the service date moving along.
- What it costs
- Canceling and rescheduling are included in every plan, even the Free plan for €0. Invoices and cancellation invoices are created with the Invoicing System add-on.
What happens when you cancel or reschedule
You make the decision, and Bookicorn handles the rest: bookings, money, documents and emails.
All featuresCancel a session
In the session menu you choose Cancel. You see all bookings and what goes back for each, add a reason if you like and decide whether the cancellation email goes out.
Refunds without extra work
All bookings are canceled. Amounts paid online through Stripe or PayPal go back automatically, credits are returned, and cash and bank transfer payments land with you as an open refund.
Cancellation email with reason
Every participant gets an email with your reason and what they get back, in their language. If there's an invoice, the cancellation invoice is attached right away.
Reschedule a session
Change the date, start or end. The bookings stay in place, and everyone booked automatically gets an email with the previous and new time.
The service date moves along
If the date changes, the bookings' invoices get the new service date (Invoicing System add-on). If the due date depends on it, Bookicorn recalculates it for open invoices.
Whole series
In an offering's series management, you cancel all upcoming sessions of a series or set a new time. Beforehand you see how many sessions and bookings are affected.
One notice to the team
When a session is canceled, the studio and the responsible instructor get one combined notice, not one per booking.
Permissions on the team
Instructors can only cancel or reschedule sessions if you allow them to. Both permissions are off at first.
Also included
- The cancellation deadline only applies to clients, not to a cancellation by you
- Check-ins of the canceled bookings are removed
- Canceled sessions can be reactivated, and canceled bookings stay canceled
- A booked session can't be moved into the past
- You only delete booked sessions after canceling them
- Corrections to past sessions don't trigger an email
- The texts of the cancellation and rescheduling emails can be adjusted as email templates
What others use together with canceling and rescheduling
Core features are included in every plan, add-ons you turn on when you need them.
Booking rules and cancellation policy
Set the booking window, booking cutoff, cancellation deadline and payment methods for each offering. Bookicorn applies them to every booking.
Learn moreRefunds
When you cancel a booking, Bookicorn refunds online payments automatically through Stripe or PayPal and returns credits. Cash payments become a reminder.
Learn moreNotifications and reminders
Reminders before the session, push in the client app, notifications in the Manager and emails about new bookings. You decide who hears about what.
Learn moreEmail automation
Booking confirmation, reminder, cancellation, waitlist and payment: Bookicorn sends the emails automatically, in your studio's design and the client's language.
Learn moreInvoicing system
Automatic invoices and cancellation invoices for bookings, credit and gift card purchases, with ZUGFeRD PDF and a copy to your accounting.
Learn moreCalendar overview
All your studio's sessions as week, month, day or list, with occupancy, instructor and room. Plus filters and the open hours for appointments.
Learn moreFrequently asked questions about canceling and rescheduling
Answered briefly. The first sentence is always the answer.
Can't find your question?
Write to usYes. What was paid online for this session through Stripe or PayPal goes back automatically, and credits used are returned. For cash or bank transfer payments, an open refund is created that you pay out yourself. If there's an invoice, Bookicorn creates the cancellation invoice and attaches it to the cancellation email.
Still have questions about canceling and rescheduling?
Write to us in two minutes. You get a personal reply from people, not from a bot, and we tell you honestly whether Bookicorn is right for you.
Hi, I'm Daniel. Tell me briefly what you offer, and I'll tell you how to set it up in Bookicorn.
Daniel Haenle · replies personally
Cancel without a phone tree
Create your account and plan your sessions with Bookicorn. If you have to cancel or reschedule one, your clients find out automatically. The Free plan stays free, and you don't need a credit card.
- 14 days of every feature
- No credit card
- 0% commission
- No minimum term
Ready to go in minutes
- Create your account
- Add your first offering
- 3Share your booking page