Reschedule bookings: without canceling and booking again
With rebooking, your clients and your team move a booking to another session. The payment moves along, and the old spot opens up and goes to the waitlist.
- Free plan, free forever
- No demo call, start right away
- No credit card
Updated 25 September 2026
Rebooking at a glance
- instead of canceling and booking again
- One step
- no new charge for your clients
- Payment moves along
- clients rebook on their own
- Until the cancellation deadline
- rebooks to any open session
- Team
- moves up on the old session
- Waitlist
- takes one add-on slot, even on the Free plan
- Add-on
What is rebooking?
Rebooking moves an existing booking to another session without your client canceling and booking again. In Bookicorn, the payment moves along, the old spot opens up, and the waitlist moves up there. Your clients rebook on their own until the cancellation deadline, and your team can rebook to any open session.
- Who it's for
- For studios with recurring sessions where clients often reschedule: yoga, Pilates, fitness, tutoring, music lessons or one-on-one appointments.
- What you get
- Rebooking in the client portal and the client app, rebooking by your team from the participant list and bookings, an email with the old and new time, and the waitlist moving up.
- What it costs
- Rebooking is an add-on and takes one add-on slot in your plan, which already works on the Free plan. You pay 0% commission on your bookings.
How to get Rebooking
You turn on Rebooking in the Add-on Store of your Manager with one tap and can switch it off at any time. It uses one of your plan's add-on slots. Once all slots are taken, you can add it on in the paid plans.
- Applies to fixed sessions and appointments, not to blocks, group bookings and reservations with resources
- You decide whether clients can rebook on their own
- Instructors need the Rebook bookings and Cancel bookings permissions
- Free
- 1 slot
- Starter
- 3 slots
- Professional
- 8 slots
- Premium
- all add-ons
Rescheduling means cancel, refund, book again?
- Can I switch from Tuesday to Thursday?
- I canceled, and now Thursday is full. What about my money?
Every reschedule is a cancellation with a refund and a new booking with a new payment. In between, the preferred session is often gone, and you check credits and receipts by hand.
Your client picks another session and confirms. The payment moves along, the old spot goes to the waitlist, and you both get notified.
How rebooking works
First the new spot is secured, then the old one opens up. If a step fails, everything stays as it was.
- 1
Allow rebooking
Turn on the add-on and decide whether your clients can rebook on their own. If it's off, only your team rebooks and clients don't see the button.
- 2
Pick a new session
Your client taps Rebook on their booking and sees sessions of the same offering with an open spot and the same price. Your team picks any open session in the Manager.
- 3
Everything else runs on its own
The payment moves along, and the old spot goes to the waitlist. Your client gets an email with the old and new time, and you get a notice noting where the booking was moved from.
What rebooking can do
From a quick switch to Thursday to your team moving someone into a different offering.
All featuresClients rebook on their own
In the client portal and the client app, your client taps Rebook on their booking. They can choose sessions of the same offering with an open spot and the same price, until the offering's cancellation deadline.
For appointments too
For appointment offerings, your client sees open time slots in the next 14 days at the same price and picks one of them.
Your team rebooks to any session
From the participant list or the booking overview, your team picks any open session, even in a different offering. If the session is full, it still works after a confirmation, and the session is then overbooked.
The payment moves along
When your client rebooks, their payment still applies, whether card, PayPal, credits or gift card. There's no new charge and no refund.
Price and refund for your team
When your team rebooks, you set the payment method and price of the new booking and whether the email goes out. If the old booking was paid online, the payment moves along or is refunded automatically.
Cancellation invoice and new invoice
With the invoicing system, both documents are created automatically and attached to the rebooking email. There's no separate cancellation email, so your client only gets this one message.
The waitlist moves up
The old spot only opens up once the new one is secured, and then goes to the next person on the old session's waitlist.
Also included
- Email with Current and New, plus who rebooked
- Notice to you with a rebooked from note
- Open booking requests stay requests when rebooked
- If a step fails, nothing is changed
- You move reservations with resources in the calendar
- Without the add-on, Rebook in the Manager leads to the Add-on Store
Start for free, no demo call
Create your account and set everything up in a few minutes. The Free plan stays free forever, and for 14 days you can also try every feature.
- Start right away, no demo call
- No credit card needed
- Cancel monthly
BookicornFree planHow studios use rebooking
Four typical setups, depending on who's allowed to reschedule.
Yoga studio
Clients switch between Tuesday and Thursday on their own, as long as the cancellation deadline hasn't passed.
- Clients rebook
- yes
- Cancellation deadline
- 12 hrs before
Tutoring
One-on-one lessons as appointments. Parents move them to another open time slot on their own.
- Offering
- appointments
- Cancellation deadline
- 24 hrs before
Dance school
Rebooking goes through the studio. The team also moves people into a different offering, such as one level up.
- Clients rebook
- no
- Team
- to any open session
Massage practice
Treatments are paid online. When rescheduling, the payment moves along and both documents arrive by email.
- Payment
- online, moves along
- Documents
- with invoicing system
What others use together with rebooking
Core features are included in every plan, add-ons you turn on when you need them.
Booking rules and cancellation policy
Set the booking window, booking cutoff, cancellation deadline and payment methods for each offering. Bookicorn applies them to every booking.
Learn moreWaitlist
When a session is full, clients join the waitlist and move up automatically as soon as someone cancels. With a payment deadline or booked right away.
Learn moreInvoicing system
Automatic invoices and cancellation invoices for bookings, credit and gift card purchases, with ZUGFeRD PDF and a copy to your accounting.
Learn moreClass packs
Sell 10-class packs and other class packs online. Bookicorn deducts credits with every booking and shows your clients their balance.
Learn moreClass and appointment scheduling
Single sessions, recurring series and appointments in one system, plus session blocks and rentals as add-ons. With the same payment methods and booking rules.
Learn moreCancel and reschedule sessions
Cancel sessions or whole series with a reason, or reschedule them. Bookings, refunds and emails to your clients run automatically.
Learn moreFrequently asked questions about rebooking
Answered briefly. The first sentence is always the answer.
Can't find your question?
Write to usYes, if you allow it. In the client portal and the client app, they pick another session of the same offering with an open spot and the same price, until the cancellation deadline.
Still have questions about rebooking?
Write to us in two minutes. You get a personal reply from people, not from a bot, and we tell you honestly whether Bookicorn is right for you.
Hi, I'm Daniel. Tell me briefly what you offer, and I'll tell you how to set it up in Bookicorn.
Daniel Haenle · replies personally
Ready to handle rescheduling in one step?
Create your account in a few minutes, turn on Rebooking and decide whether your clients can rebook on their own. The Free plan stays free, and you don't need a credit card.
- 14 days of every feature
- No credit card
- 0% commission
- No minimum term
Ready to go in minutes
- Create your account
- Add your first offering
- 3Share your booking page