Booking Courses

Here is how course booking works for your members.

Booking Process

Step by Step

1. Open course schedule (dashboard or website)
2. Select course by clicking
3. Check details (time, trainer, spots)
4. Choose booking type:
   • With credits
   • With direct payment
5. Confirm booking
6. Receive confirmation (email + display)

Booking Types

With Credits

When the customer has credits:

1. Available credits are displayed
2. Credit cost of the course is visible
3. Click "Book with credits"
4. Credits are automatically deducted
5. Booking is immediately confirmed

Example:

Course: Yoga Beginners
Cost: 1 credit
Available: 10 credits
→ After booking: 9 credits

With Direct Payment

When direct payment is enabled:

1. Price is displayed (e.g. €15)
2. Click "Pay now"
3. Stripe Checkout opens
4. Enter payment details
5. Complete payment
6. Booking is confirmed

No Credits, No Direct Payment

"You don't have enough credits for this course.
Please purchase a credit package."

[Buy credits]

Booking Restrictions

Booking Window

Courses are bookable:

• From X days/weeks in advance (booking window)
• Until X hours before the course starts (booking cutoff)

Example:

• Booking window: 30 days
• Booking cutoff: 2 hours

Fully Booked

When a course is full:

• "Add to waitlist" is possible
• Notification when a spot becomes available

Already Booked

Double bookings are not possible:

"You are already registered for this course."

Waitlist

Joining the Waitlist

1. Open the fully booked course
2. Click "Join waitlist"
3. Position is shown
4. No credits are deducted

A Spot Becomes Available

When a spot is freed:

1. Email notification
2. Time limit to book (e.g. 2 hours)
3. Automatic booking or manual

Leaving the Waitlist

1. Open booking
2. Click "Remove from waitlist"
3. No cost

Managing Bookings

Booking Overview

In the dashboard under "My Courses":

• Upcoming bookings
• Past bookings
• Cancelled bookings

Booking Details

Visible for each booking:

• Course name
• Date and time
• Trainer
• Location
• Booking number
• Status

Cancellation

Cancel Yourself

1. Open booking
2. Click "Cancel"
3. Confirm
4. Credits are refunded

Cancellation Period

Cancellation possible until:

• X hours before the course starts
• Depending on studio settings

After the deadline:

"The cancellation period has expired.
Please contact the studio."

Credit Refund

Check-In

QR Code

After booking, the customer receives:

• QR code in the confirmation email
• QR code in the dashboard

Check-In On-Site

1. Scan QR code at the entrance
2. Or: Give name to the trainer
3. Check-in is registered

No-Show

If the customer does not appear:

• Credits are not refunded
• Depending on settings: Blocking possible

Email Notifications

Automatic Emails

Content

Emails contain:

• All course details
• QR code for check-in
• Link to dashboard
• Cancellation link (if allowed)

Frequently Asked Questions

Can I book multiple courses at the same time?

Yes, as long as you have enough credits and the courses do not overlap in time.

What if I don't receive an email?

• Check spam folder
• Is the email address correct?
• Check in dashboard: Is the booking visible?

Can I book for someone else?

No, bookings are personal. Each person needs their own account.

What happens if a course is cancelled?

You will be informed by email. Credits are automatically refunded.

Next Steps

• Buy credits →
• Manage profile →
• Back to overview →