Credit subscriptions
With the Credit Subscriptions addon, you sell packages that renew monthly or yearly. With each renewal, the customer gets new credits. This way you can set up, for example, a monthly subscription with 8 credits per month.
This is about your customers' subscriptions. Your own subscription with Bookicorn is covered under My Bookicorn subscription.
Activate credit subscriptions
- Open Manager → Addon Store: app.bookicorn.net/addon-store.
- Tap Credit Subscriptions and then Activate.
Without the addon, the Subscription type in the package shows "Available as an addon", and during the trial "Available as an addon, free during the trial".
Set up a monthly subscription
- Open Manager → Prepaid Card and tap New Package.
- Under Package type, choose Subscription.
- Enter a Name, the credits per period and, under Payment methods, the payment methods and the price per period.
- Open the Subscription section and set:
- Billing interval: Monthly or Yearly
- Minimum contract in months, 0 for none
- Credit expiry: At next credit grant or Custom expiry date
- Carry over unused credits: on or off, with All remaining Credit or Maximum number
- Create the package.
Once saved, the package type and the number of credits can no longer be changed.
How customers pay for a credit subscription
A credit subscription can run through the same payment methods as a one-time purchase, depending on what you switch on in the package:
| Payment method | How the renewal works |
|---|---|
| Stripe | Stripe charges each period automatically. The payment window shows all payment options that are active in your Stripe account, including SEPA Direct Debit. |
| PayPal | PayPal charges each period automatically. This only works with your own PayPal credentials. |
| Payment on site or Bank transfer | Bookicorn renews the subscription itself and creates an open item for each period, which you mark as paid. |
How subscriptions with payment on site and bank transfer work in detail, with a reminder after 7 days and a block after 14 days, is explained under Payment on site and bank transfer.
How customers take out a subscription
Customers take out a subscription when they buy prepaid cards. In the purchase window, they choose between One-time purchase and Subscription. For a subscription, they see the credits per period, the billing interval and the minimum term, and confirm with Subscribe now.
On your booking page, the Memberships block shows your subscription packages.
The credits for the first period are available right after signing up.
Renewal and new credits
With each renewal, Bookicorn creates a new card with the credits for the period. The customer receives an email about it.
What happens to the remaining credits from the last period depends on two settings in the Subscription section:
- Credit expiry: At next credit grant: the credits of a period expire as soon as the next credit grant arrives.
- Credit expiry: Custom expiry date: the credits are valid for as long as you have set in the package's Validity section. The card from the last period stays usable until its expiry date.
- Carry over unused credits: with each renewal, Bookicorn also creates a rollover card with the remaining credits from the last period, at most as many as you enter under Maximum number. It has the suffix "(Rollover)" in its name and expires like the new card.
Your customers' subscriptions in the Manager
You see a customer's subscriptions in the customer profile under Manager → Customers in the Subscriptions section. The section appears as soon as your studio has subscriptions. For each subscription, it shows:
- Package and interval with status: Active, Being cancelled, Cancelled, Payment overdue or Paused
- Credit per period and Price per period
- Next credit, Credits received, Minimum term until and Subscribed since
If the customer has cancelled, it shows the date the subscription ends, and you can withdraw the cancellation with Undo cancellation. You can't cancel a subscription for the customer in the Manager, the customer does that themselves.
How customers cancel their subscription
Customers cancel their subscription in the customer app or in the customer area of your booking page with Cancel subscription.
- The subscription ends at the end of the current period. Until then, the credits stay usable.
- Credits already granted are kept and keep their expiry date.
- Until the end date, the customer can withdraw the cancellation with Undo cancellation. This doesn't work for subscriptions via PayPal; there, the customer takes out a new subscription if needed.
Minimum term for credit subscriptions
Bookicorn shows the minimum term to the customer when they sign up and in their account; in the customer profile, it's listed under Minimum term until. When a customer cancels, Bookicorn currently doesn't hold the subscription until the end of the minimum term: even within the minimum term, it ends at the end of the current period.
Invoices for credit subscriptions
For credit subscriptions that run through Stripe or PayPal, Bookicorn currently doesn't create an invoice. For subscriptions with payment on site or bank transfer, the invoice for a period is created as soon as you confirm the payment and a default invoice issuer is set up.
Frequently asked questions
How do I set up monthly subscriptions? Activate the Credit Subscriptions addon, create a new package with the type Subscription under Manager → Prepaid Card and choose Monthly in the Subscription section.
Can a customer pay for a subscription in cash? Yes. Switch on Payment on site in the subscription package. Bookicorn then renews the subscription itself, and you mark each period as paid.
If I remove a member, does their subscription end? No. If you remove a customer with Remove from Studio, only their link to your customer list is removed. Their credit subscription stays in place and keeps renewing. Only the customer can end it, with Cancel subscription.
What happens to remaining credits at the end of a period? That depends on Credit expiry and Carry over unused credits in the package, see above.
Does the customer get a message before each renewal? They get an email about their new credits with each renewal. For payment on site and bank transfer, it also contains the payment details for the new period.