Waitlist for fully booked sessions
When a session is full, customers can join the waitlist, provided your studio has activated the Waitlist addon. This page shows what the waitlist looks like for your offerings and sessions. All settings and details are on the Waitlist page.
Use the waitlist for an offering
The waitlist is available as soon as the "Waitlist" addon is active in the Addon Store. Customers can then join for every fully booked session, on the booking page and in the customer app.
In the offering, the Booking rules section also has the Offer waitlist when sessions are fully booked switch. Without the addon it is locked and shows which addon unlocks it.
See who is waiting for a session
You see who is waiting for a session in the session itself:
- Tap the session in the calendar.
- Open the Waitlist tab.
All waiting people are listed there in their order. With Promote next person, you book in the person who has been waiting the longest.
You find all waitlists of all sessions at a glance under Manager → Waitlist.
Automatic promotion when a spot becomes free
When a spot becomes free because someone cancels or you add more spots, the person who has been waiting the longest moves up automatically. This applies until the session starts.
With the default setting Hold the spot until it is paid:
- Anyone who reserved with credits or booked a free offering is booked right away.
- For paid offerings with online payment, the person receives a payment link and has until the end of the payment deadline. After that, it's the next person's turn.
With Book right away, payment open, the person moving up is always booked right away, and you collect the payment yourself.
Release more spots
If you want to take more people from the waitlist, increase the session's spots: in the session under More → Edit, switch on the custom value for Max. participants and enter the new number. As many waiting people then move up automatically as there are free spots.
Frequently asked questions
Does the waitlist move people up automatically? Yes, as soon as a spot becomes free and the session hasn't started yet.
Where can I see who is on the waitlist? In the session in the Waitlist tab, or for all sessions under Manager → Waitlist.
I don't see a waitlist. What's missing? The "Waitlist" addon. Activate it in the Manager under Addon Store.
Can I book someone in from the waitlist even though the session is full? Yes. Under Manager → Waitlist with Move this person up. The Manager asks you to confirm and overbooks the session.