All customer data, credits, bookings and communication in one place. Customer management that grows with you.
Every customer deserves full attention
Who booked when? How many credits does someone have left? And when was the last contact? In many studios this information is scattered across different systems or even Excel sheets.
With Bookicorn customer management you have all relevant data in one place: profile, contact details, credit balance, booking history, invoices and notes. You can manually assign, pause or extend credits. Send emails or messages directly from the customer profile.
The result: You know every customer, can respond specifically and build long-term relationships.
Everything you need to know about your customers
Profile, credits, bookings, invoices and communication. One central hub for every customer relationship.
Complete customer profiles
Each customer has a detailed profile with contact details, address, birthday, emergency contact and social media links. See status (active/inactive), member number, revenue and booking count at a glance. Profiles can be edited anytime by admin.
Credit management
View all active credit packages as visual cards directly in the customer profile. Add, deduct, pause (with automatic extension), extend validity or deactivate packages. Every change is logged with admin name and timestamp.
Booking history
Complete booking history at a glance: which course, when, which credit package used, check-in status. Including cancellations and group bookings. Filter by period and view details of each booking.
Direct communication
Send emails directly from the customer profile. Individual or bulk emails to multiple customers. With the chat addon, exchange real-time messages. All without leaving the profile.
Invoices & notes
All customer invoices in one place with integrated PDF viewer. Plus a chat-style note system: pin, delete and collaboratively manage notes. Separate field for health notes.
Filter, search & export
Filter by status, credit range, last activity, registration period or booking count. Search by name or email. Export selected customers as CSV for external analysis.
Customers under control in 3 steps
Create customers
Create profiles manually or let them auto-create on first booking. Customer receives welcome email with password link.
Manage credits and bookings
Assign credit packages, track bookings and see the complete history. All actions directly in the customer profile.
Communicate and retain
Send emails, write notes and use chat. Everything in one place.
Frequently asked questions
The most important questions about customer management in Bookicorn.
Customers can be created manually via a form in admin (personal data, address, settings). When a new customer books for the first time, a profile is automatically created. For existing emails, the customer is linked to the studio without creating duplicates.
